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Genesys / Contact Center platform consultant
Genesys / Contact Center platform consultantNet2Source (N2S) • Phoenix, AZ, US
Genesys / Contact Center platform consultant

Genesys / Contact Center platform consultant

Net2Source (N2S) • Phoenix, AZ, US
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Genesys / Contact Center platform consultant

Location : Phoenix AZ

Term : Contract

Base pay range

$50.00 / hr - $55.00 / hr

Required Skills & Experience

  • Strong knowledge of Contact Center platforms - experience with Genesys Engage / PureEngage data (InfoMart, GAAP, GIDB, SpeechMiner) and at least one CCaas platform (Five9, Google CCAI Platform, or Amazon Connect).
  • Solid understanding of contact center data models - interactions, calls, agents, queues, routing, wrap-up, and states.
  • Experience building and maintaining data pipelines and warehouses (BigQuery or similar).
  • Proficiency with data integration tools and streaming frameworks such as Kafka or Google Pub / Sub
  • Strong SQL and data modeling skills

Key Responsibilities

  • Develop and maintain data pipelines to integrate and transform data from Genesys (InfoMart, GAAP, SpeechMiner) and cloud-based CCaas platforms (e.g., Five9, Google CCAI Platform, Amazon Connect).
  • Implement and optimize ETL / ELT workflows for high-volume contact center data using tools such as Airflow, Kafka, or Pub / Sub.
  • Support the design and development of hybrid on-prem and cloud data architectures, ensuring seamless coexistence during migration.
  • Build and maintain data models and warehouse tables (fact / dimension structures) for reporting and analytics.
  • Collaborate with data architects to implement canonical data models, data contracts, and federated access layers.

    • Seniority level

  • Mid-Senior level

    • Employment type

  • Contract

    • Job function

  • Consulting

    • Industries

  • Software Development, IT System Custom Software Development, and IT Services and IT Consulting

    • J-18808-Ljbffr

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    Contact Center Consultant • Phoenix, AZ, US

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