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Dispatcher

Dispatcher

Xperts Group Open PositionsMount Prospect, IL, US
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Job Description

Job Description

Description :

Cartage Xperts is a trusted logistics partner in the temperature-controlled pharmaceutical freight industry. We specialize in secure, compliant, and time-sensitive transportation between Chicago O’Hare (ORD) , Rockford (RFD) , freight forwarders, and pharmaceutical warehouses throughout the Midwest region.

We are growing and seeking an experienced Dispatcher with gateway experience —someone with a deep understanding of O’Hare’s cargo layout and a proactive, problem-solving mindset.

Position Overview :

This position functions as a dispatcher , overseeing the efficient, compliant, and timely movement of pharmaceutical cargo in and out of ORD and RFD . You'll serve as the operational link between our drivers, customer service team, airport cargo terminals, freight forwarders, and warehouse personnel .

This role is ideal for someone who understands both the hands-on execution and the strategic planning that goes into moving sensitive, high value cargo through airport gateways.

Key Responsibilities :

  • Manage day-to-day gateway operations at O’Hare, including oversight of all inbound / outbound shipments, driver assignments, and freight availability at cargo terminals.
  • Serve as the main point of contact for drivers and our customer service team. Knowledge of ground handlers a benefit, including WFS, Swissport, Alliance Ground, Menzies, and airline stations, a plus.
  • Coordinate pickup windows, freight availability, and special handling requirements (e.g., cold chain, hazmat, or high-value shipments).
  • Direct and monitor dispatching of drivers to and from airports and warehouse locations, ensuring alignment with ETAs, load integrity, and customer-specific SOPs.
  • Supervise cold chain compliance during pickup, in transit, and at delivery – including monitoring reefer units, temperature logs, and chain of custody documentation.
  • Work closely with the customer service department to ensure up-to-date shipment information, proactive communication with clients, and resolution of service issues.
  • Identify and mitigate delays or issues at cargo terminals, and escalate operational challenges proactively .
  • Maintain detailed operational records, delivery documentation, shipment logs, and ensure all data is accurate and audit-ready.
  • Collaborate with leadership to improve routing efficiency, minimize wait times at O’Hare , and streamline internal SOPs.

Requirements :

  • 3+ years experience in dispatch, airport gateway coordination, or operations within freight forwarding, air cargo, or trucking.
  • In-depth understanding of ORD and RFD cargo layout , freight stations, and ground handler processes.
  • Experience with temperature-sensitive pharmaceutical freight is highly preferred.
  • Strong knowledge of cold chain requirements , including chain of custody, temperature control monitoring, and regulatory compliance (GDP / GMP).
  • Ability to coordinate across multiple stakeholders, including drivers, handlers, freight forwarders, and internal teams.
  • Proficient in dispatch software, GPS tracking systems, and Microsoft Office (Excel, Outlook, etc.).
  • Excellent communication, organizational, and time-management skills.
  • Bilingual (English / Spanish) is a plus.
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    Dispatcher • Mount Prospect, IL, US