Client Success Agent
VirtualVocationsKansas City, Missouri, United Statesjob_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_description
A company is looking for a Client Success Agent to provide exceptional voice support for clients enrolled in a debt settlement program.
Key Responsibilities
Utilize client relationship management software to respond to customer calls and address concerns
Resolve client inquiries and document discussions clearly while guiding clients towards their financial goals
Assist clients facing legal action from creditors and escalate issues to leadership as needed
Required Qualifications
High school diploma / GED required; Bachelor's degree preferred
2 years of customer service or relationship-based support experience required
Experience in a financial or banking organization preferred
Ability to support and de-escalate vulnerable clients under stress
Proficient in Microsoft Excel and Office
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Client • Kansas City, Missouri, United States
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