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IT Business Relationship Manager

IT Business Relationship Manager

The Stepping Stones Group, LLCBoston, MA, US
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Stepping Stones Group and its affiliated companies is seeking an IT Business Relationship Manager in the Technology Operations and Support Team as the technical interface member of the team for the Community Autism Services business unit. This person will shape and execute CAS IT operations & growth strategy (mainly around new centers) to ensure seamless & secure daily operations, technology infrastructure management, & vendor oversight.

Outcome Measures

  • Dedicated vendor management for new center launches
  • Oversee IT work for all new centers
  • Ensure 100% of IT requirements for new center launches happen on-time & on-budget
  • Confirm centers meet clinical team specifications and needs
  • Meet with IT vendors weekly and ensure alignment & progress with center launch timelines
  • Monitor vendor performance, introduce SLAs where they are lacking, and manage adherence to SLAs
  • Optimize vendor relationships
  • Exceptional customer service
  • Support existing facilities (~35) and clinical and ops staff (~2,000) with incredibly high customer service
  • Provide high level technical assistance to troubleshoot and resolve technology issues at existing facilities
  • Monitor and report equipment performance deficiencies, coordinates equipment repairs, and suggests appropriate hardware devices or software applications to improve performance
  • Recommend and coordinate hardware set up, proper configuration, as well as modifications to assure high availability and performance

Role-Based Competencies

  • Dedication : Possess a strong willingness to work hard and do what is required to get the job done combined with a strong understanding of when / how to ask for help
  • Organization : Does not let important details slip through the cracks
  • Autonomy : Moves quickly and takes a forceful stand without being overly abrasive
  • Efficiency : Deliver significant output with minimal wasted effort

    • CAS Cultural Competencies

  • Fast paced and data driven : We treat speed as a competitive advantage. We use data, but we don't get stuck in it. We make decisions and move on to the next obstacle
  • Persistence : We demonstrate tenacity and are willing to go the distance to finish the job
  • Enthusiasm : We exhibit passion and excitement for our work. We maintain a "can-do" attitude
  • Follow-through on commitments : We live up to verbal and written agreements, always
  • Flexibility / adaptability : We adapt quickly to changing priorities and conditions. We cope effectively with complexity and change
  • Teamwork & customer service : We like working together. We reach out to peers and cooperate with supervisors to establish collaborative working relationships. We do our work with a focus on customer service, recognizing that "customers" includes our clients and their families, our frontline team members and candidates, and our community

    • Primary Responsibilities :

  • Cross-functional collaboration : Attend and contribute to 100% of project planning meetings with project managers, clinical leads, and facilities management
  • Ensure rapid response to Facility IT needs : Prioritize and address issues with urgency, professionalism and consistency
  • Vendor & contractor management : Promptly coordinate with external contractors
  • Support the Evaluation and implementation of new and existing software solutions that optimize business processes
  • Support with technical troubleshooting, managing escalations, and translating business needs into technical solutions and vice versa

    • Qualifications : Required :

  • Bachelor's degree in Computer Science, Information Systems or Related Field
  • 5 or more years of IT industry work experience including architecture design and deployment, and infrastructure planning and operations with a proven record of success.
  • Extensive knowledge of IT infrastructure including servers, storage and backup, operating systems (Microsoft and UNIX), management tools, networks, firewalls, PC's, printers, software, PBX and cabling.
  • Knowledge of networking (TCP / IP, VPN Tunnels and VLANS) with proven experience in network switch (Cisco) management.
  • Working experience setting up a brick-and-mortar office / s for all IT needs
  • Experience with access control and CCTV system preferred
  • Experience in a healthcare provider industry is preferred
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