Network Technician (Pittsburgh)

Network Technician

Passionate about network infrastructure? Your next role will ensure the networks we manage exceed the expectations of our clients. We are on the lookout for a knowledgeable and customer-oriented Network Technician.

We touch the lives of binge-watching, music-loving, game-playing, finals-taking, seminar-attending, class-selecting students by providing IT infrastructure that meets the needs of today's technology-savvy generation.

We are one team and challenge everyone in our organization to be a problem solver. If you are as passionate as we are about the intersection of technology and education, join us today.

You'll be a full-time worker in Pittsburgh, PA. What you'll be doing :

Providing exceptional service to customers

Responding to emergency outages promptly

Maintaining own schedule for onsite customer appointments within 24-48 hour SLA

Configure, install, and support a variety of hardware and peripheral components such as laptops, desktops, monitors, keyboards, and printers

Support systems running Windows, Mac OS, and potentially Linux

Manage tickets using the help desk ticket queue

Tracking and updating escalation tickets

Maintain a moderately sized inventory of equipment and provide notification when thresholds are reached to replenish supplies

Prepare new equipment (or reclaimed equipment) for deployment using system imaging tools

Manage accounts and equipment for new-hire / termination processes

Work with vendors in matters concerning warranty support including Dell, Cisco, Aruba / HP, CDW, and others

Provide end-user training sessions on relevant IT topics

Troubleshoot and resolve basic network connectivity issues as needed for LAN and WiFi connections, including networking components such as TCP / IP, DHCP, and DNS

Support administration of VoIP phone systems and LiveOps call center chat system

Administer accounts in cloud-based services including Office 365 (Exchange and SharePoint Online), Dropbox for Business, and others

Provide support for locally-installed applications on systems including MS Office applications, Adobe applications, Evernote, MindJet MindManager, and others

Provide necessary level support of network devices

Support and administer accounts (access codes and fobs) in an office security system

Address end-user and network escalations

Coordinate client activities (e.g. move-in, conferences, and special events)

Monitoring, investigating, and retiring equipment alarms

Assist with customer install activities as needed

Seeing that Apogees policies and end-user agreement are upheld in your perspective region

Generating reports as required

Attending training events as required

Other documentation and administrative duties as requested

You'll love this job if this describes you :

Approachability. You're easy to approach, and you spend extra effort in providing exceptional customer service. You look for ways to be proactive.

Action Orientation. Deeply engrained self-motivation. You're motivated to get work done. That means that you love efficiency and are driven to complete a project.

Self-Starter. You seek out problems and solutions on your own and don't wait to be told what to do.

Technical Acumen. Others consider you smart when it comes to technology. You're a technology generalist, and can usually figure things out.

Personal Learning. You like to read technical publications, blogs, and journals. In your own time you geek-out on something technical like electronics, music, or gaming.

Important considerations you should review :

Physical requirements. You'll use your hands to type, use power tools. You'll stand, walk, reach with arms and hands, and due to the need to review client sites, may have to step over, climb or balance around obstacles, twist, stoop, kneel, crouch, or crawl. Our equipment can be heavy, you'll need to lift up to 75 lbs.

On-call Environment : This position is on-call and may need to work weekends, holidays, or hours outside of normal / typical business hours in the event of an outage or scheduled maintenance window.

Driving and Criminal Background. We take the safety of our team and our customers very seriously. You must have and maintain a valid driver's license. You must also pass a criminal background check to work on any of our customer's properties.

Travel. You will have to travel occasionally to Austin, TX for training, projects, and other campuses to assist another department.

What you'll bring :

Position requires skillset equivalent to a Help Desk Level II technician

1 to 3 years Windows and / or Mac OS hardware and software support

1 to 3 years of help desk experience in a medium to large scale environment

Microsoft Office support, including Outlook / Exchange and SharePoint Online support, Google G-Suite, Zoom, Schoology, and others

Documenting and adhering to established technical procedures and best practices

Experience managing workload with a ticketing system, including service orders and account information gathering. ServiceNow experience preferred.

Remote desktop support

Understands Active Directory user accounts, security groups, and file share permissions

Understands system virtualization and reducing hardware footprint

Preferred Experience :

Basic network troubleshooting and connectivity support, including the foundational understanding of TCP / IP, VoIP, LAN, and WIFI connections.

MCP, CCT, A+, Net+, or ACTC Certification.

Associate degree in Information Technology or closely related field.

Streaming, video conferencing, and audio-video support.

Understanding and familiarity with VoIP technologies.

About us :

At Boldyn Networks, we're reimagining the future of interconnectivity. Our network solutions are solving some of tomorrow's greatest challenges. We are one team across the globe. Always listening. Learning. We value different perspectives and challenge each other to be our best. Here, you can change lives today and create a better tomorrow.

Why work with us?

We're large enough to deliver and maintain large-scale operations, giving you the opportunity to work on exciting projects and expand your skills. You'll be surrounded by talented colleagues who thrive on solving problems, just like you. Together, you'll make your mark on projects that matter and find new strengths along the way.

We also offer :

Salary : $25-$33 per hour.

Competitive benefit packages.

Thousands of LinkedIn Learning courses.

Flexible working opportunities.

Maternity and Paternity leave.

Peer recognition program.

Career development programs.