Learner Success Manager

A company is looking for a Program Manager - Learner Success.

Key Responsibilities

Facilitate onboarding processes and orientation sessions for new learners

Provide ongoing support and guidance to learners, addressing inquiries and troubleshooting issues

Monitor learner progress, collect feedback, and analyze performance data to enhance success strategies

Required Qualifications

0.6-1 year of experience in a customer-facing role

Familiarity with tools such as Salesforce, Tableau, and Google Sheets

Prior experience in the e-learning industry is preferred

Willingness to work Saturday mornings and some weekday evening shifts

Knowledge in technologies like Cybersecurity and Artificial Intelligence is an advantage