Manager, User ExperienceSupplyHouse.com • Dallas, TX, United States
Manager, User Experience
SupplyHouse.com • Dallas, TX, United States
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionBachelor's degree in Human-Computer Interaction (HCI), User Experience Design, Graphic Design, Psychology, or a related field. ??6+ years of UX / UI design experience, with at least 3+ years in a leadership role and success scaling high-performing design teams. Demonstrated track record designing and delivering e-commerce experiences that drive engagement, conversion, and customer satisfaction. Strong leadership skills with experience in coaching, mentoring, and developing design talent. Hands-on expertise with modern design and prototyping tools (Figma, Sketch, Adobe XD, etc.). Experience guiding teams through user research, usability testing, and data-driven design. Excellent communication and storytelling skills with the ability to influence across teams and leadership levels. Deep knowledge of accessibility standards and inclusive design practices. We have awesome benefits We offer a wide variety of benefits to help support you and your loved ones. These include : 401(k) with up to 4% company match Paid vacation, sick time, and holidays Company-paid basic life insurance and long-term disability Discounted auto, home, and pet insurance programs Flexible Spending Account (FSA) Confidential mental health, financial planning, and legal support through our Employee Assistance Program (EAP) Company-provided equipment and one-time $250 work from home stipend $750 annual professional development budget $25 monthly Grubhub credit Company rewards and recognition program And more! We promote work-life balance? We value your time and encourage a healthy separation between your professional and personal life to feel refreshed and recharged. Look out for our wellness initiatives and ask about our Flex-Time Policy! We support growth? We encourage you to embrace continuous learning and take on new challenges. In an exciting and evolving industry, we provide opportunities for career growth through our annual merit and bonus opportunities, hands-on training, diversity and inclusion initiatives, internal mobility options, and professional development budget. We give back ??We live and breathe our core value, Generosity, by giving back to the trades and organizations around the world. We make a difference through donation drives, employee-nominated contributions, support for non-profit organizations, Volunteer Paid Time Off, and more. We listen? ?We value hearing from our employees. Everyone has a voice, and we encourage you to use it! We actively elicit feedback through our monthly town halls, regular 1 : 1 check-ins, employee listening initiatives, and company-wide ideas form to incorporate suggestions and ensure our team enjoys coming to work every day. Remote employees are expected to work in a distraction-free environment. Personal devices, background noise, and other distractions should be kept to a minimum to avoid disrupting virtual meetings or business operations. Applicants must be currently authorized to work in the U.S. on a full-time basis. SupplyHouse.com will not sponsor applicants for work visas. SupplyHouse.com is an Equal Opportunity Employer. We welcome and encourage individuals of all backgrounds, experiences, and perspectives to apply. Employment decisions are based on qualifications, merit, and business needs. To ensure fairness, all application materials, assessments, and interview responses must reflect your own original work. The use of AI tools, plagiarism, or any uncredited assistance is not permitted at any stage of the hiring process and may result in disqualification. We appreciate your honesty and look forward to seeing your skills. We are committed to providing a safe and secure work environment and conduct thorough background checks on all potential employees in accordance with applicable laws and regulations. All emails from the SupplyHouse team will only be sent from an @supplyhouse.com email address. Please exercise caution if you receive an email from an alternate domain.
Real people. Real service.
At?SupplyHouse.com, we value every individual team member and cultivate a community where people come first. Led by our core values of G enerosity, R espect, I nnovation, T eamwork, and GRIT, were dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers.
We are looking for a User Experience (UX) Manager to join our Customer Experience Team. This individual will report into our Director of Customer Experience and mentor a team of designers while contributing hands-on to create seamless and intuitive digital interactions. If you're interested in delivering best-in-class customer-centric experience that builds trust, strengthens brand loyalty, and creates meaningful connections at every touchpoint, wed love to hear from you!
This remote position is open to individuals who live in, or are open to relocating to, the following states : ? Arizona, Delaware, Florida, Georgia, Nevada, New Jersey, New York, North Carolina, Ohio, Rhode Island, South Carolina, Tennessee, Texas, Virginia, and Washington.
This position requires travel to our headquarters in Melville, NY 6 times per year for internal meetings and team building activities. We reimburse reasonable and necessary travel expenses, and youre also welcome to work on-site anytime beyond these visits our doors are always open.
Role Type : ? Full-Time, Exempt
Location : ? Remote
Schedule : Monday through Friday, 8 : 00 a.m. to 5 : 00 p.m. with time zone flexibility
Base Salary : ? $125,000 $155,000 per year
Responsibilities :
- Manage, mentor, and develop a team of UX designers, fostering a culture of creativity, collaboration, and continuous improvement.
- Partner closely with the Director of Customer Experience, Product, Engineering, and Marketing to define and execute the vision for customer-centered e-commerce experiences.
- Set design standards and establish scalable processes, tools, and best practices to elevate UX across the organization.
- Leverage research, customer insights, and analytics to guide design decisions and measure impact on business outcomes.
- Balance strategic leadership with occasional hands-on design contribution to guide critical initiatives.
- Advocate for the customer at every stage, ensuring accessibility, usability, and design consistency.
- Communicate design strategies and outcomes effectively to stakeholders at all levels, influencing business and product decisions.
Requirements :
Why work with us :
Comprehensive and affordable medical, dental, vision, and voluntary life insurance options
Check us out and learn more at : ? https : / / www.supplyhouse.com / our-company !
Additional Details :
serp_jobs.job_alerts.create_a_job
Manager User Experience • Dallas, TX, United States
Job_description.internal_linking.related_jobs
A company is looking for a Learning Experience Designer to create effective learning experiences for internal teams and customers.
Key Responsibilities Audit existing learning content to identify ...serp_jobs.internal_linking.show_more
Customer Experience (CX) Manager.Bestow is a leading insurance technology platform serving some of the world's largest and most innovative life insurers.
We are on a mission to increase financial st...serp_jobs.internal_linking.show_more
Customer Experience Center Manager.Are you ready to develop the future of retail?.As the world's leader in IoT and data technologies for commerce, our mission is to help retailers and brands use di...serp_jobs.internal_linking.show_more A company is looking for a Customer Service AI Automation Specialist.Key Responsibilities Administer and maintain CX systems and integrations, ensuring proper configuration and user roles Stream...serp_jobs.internal_linking.show_more 
Under the direction of the President, the Customer Experience Manager serves to lead and elevate our customer-centric strategies and initiatives.
The ideal candidate will have a passion for deliveri...serp_jobs.internal_linking.show_more
Director, Customer Experience & Design (UX).Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business proces...serp_jobs.internal_linking.show_more
Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service, department readiness, and...serp_jobs.internal_linking.show_more
Head of Design and User Experience (Bilingual).San Francisco, CA; Frisco, TX; Sandy, UT; Jacksonville, FL).Welcoming, collaborative and having the opportunity to make an impact - is how our employe...serp_jobs.internal_linking.show_more
We inspire purpose-filled living that brings joy to the modern home.With a team of more than 8,000 associates spanning 130 store and distribution locations across the U.
Canada, we achieve together,...serp_jobs.internal_linking.show_more A company is looking for a Senior User Acquisition Manager (TikTok).Key Responsibilities Launch and optimize TikTok Ads campaigns Conduct reporting and analysis of advertising campaigns, includi...serp_jobs.internal_linking.show_more 
As the Manager of the Trial Experience Team, you will be at the forefront of having value driven conversations with customer-facing employees and leads.
You will lead and develop your team, bringing...serp_jobs.internal_linking.show_more
Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations.
Lead the omnichannel processes.Maintain store recovery standards to deliver...serp_jobs.internal_linking.show_more
We’re looking for a Senior UX Designer to join our growing digital design team.The ideal candidate is a well-rounded designer with a strong background in mobile UX / UI design for B2C products and a ...serp_jobs.internal_linking.show_more A company is looking for a Customer Experience Manager who will lead a team of Customer Experience Advocates.Key Responsibilities : Cultivates an inclusive, customer-focused team environment throu...serp_jobs.internal_linking.show_more A company is looking for a Director of Customer Experience.Key Responsibilities Build a customer-obsessed culture and design exceptional experiences across all interactions and channels Lead a g...serp_jobs.internal_linking.show_more A company is looking for an Employee Experience & Events Manager who will design and execute experiences to enhance team connection and engagement.
Key Responsibilities Own the strategy and execut...serp_jobs.internal_linking.show_more A company is looking for a Senior Designer, Web Experience.Key Responsibilities Design and develop engaging web experiences that align with brand standards Collaborate with cross-functional team...serp_jobs.internal_linking.show_more A company is looking for a Sr Lead Experience Strategist.Key Responsibilities Discover opportunities through research and collaboration Create clear, actionable roadmaps for experience-led trans...serp_jobs.internal_linking.show_more A company is looking for a Senior Director, Engineering AI and User Platforms.Key Responsibilities Lead the strategy, design, and delivery of user interfaces and experiences across digital produc...serp_jobs.internal_linking.show_more 
At Cotality, we are driven by a single mission-to make the property industry faster, smarter, and more people-centric.Cotality is the trusted source for property intelligence, with unmatched precis...serp_jobs.internal_linking.show_more
Learning Experience Designer
VirtualVocations • Arlington, Texas, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Customer Experience Manager, Post-Issue
Bestow • Dallas, TX, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Customer Experience Center Manager
VusionGroup • Coppell, TX, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Customer Experience Automation Specialist
VirtualVocations • Irving, Texas, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Customer Experience Manager
Symbiotic Services • Dallas, TX, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Sr. Director, Customer Experience & Design (UX)
Saviynt • Dallas, TX, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Customer Experience Manager
Home Depot • Cedar Hill, TX, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Head of Design and User Experience (Bilingual)
Galileo Financial Technologies • Frisco, TX, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Team Leader, Customer Experience & Outreach (PLANO)
Crate & Barrel • PLANO, Texas, US
serp_jobs.job_card.full_time +1
serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
Senior User Acquisition Manager
VirtualVocations • Carrollton, Texas, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Manager, Trial Experience
HighLevel • Dallas, TX, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Customer Experience Manager
Michaels • Frisco, TX, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Senior User Experience Designer
The Intersect Group • Irving, TX, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Nebraska Customer Experience Manager
VirtualVocations • Carrollton, Texas, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Director of Customer Experience
VirtualVocations • Irving, Texas, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Employee Experience Manager
VirtualVocations • Arlington, Texas, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Senior Web Experience Designer
VirtualVocations • Carrollton, Texas, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Senior Experience Strategist
VirtualVocations • Carrollton, Texas, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Senior Director of User Platforms
VirtualVocations • Arlington, Texas, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Manager, Customer Experience
Cotality • USA, Texas, Dallas
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days