Help Desk Technician 1

Job Description

Job Description

Summary :

This position provides day-to-day hardware, software, operating system, printer and phone support for corporate offices and remote sites. The Help Desk Technician will respond to support and operation requests that are entered into the help desk ticket tracking system.

Essential Duties and Responsibilities :

• Install, upgrade, and configure computer workstations.
• Provide assistance with troubleshooting software, hardware, phone, and printing issues.
• Assist with the breakdown, relocation, and setup of workstations to accommodate user moves, site moves, site remodels, and new locations.
• Provide user administration and access control for email, distribution lists, Active Directory, VPN, and printer / scanner setup.
• Assist users remotely using VPN, VNC, and other remote management software
• Add, delete, and update users on the phone (VoIP) system
• Maintain secure patch levels on workstations as needed
• Add or remove hardware and software as needed
• Provide support for Windows operating systems, Microsoft Office, SharePoint, and other business applications
• Replace printer toner and ink cartridges
• Maintain mobile job site IT Kits

Education and / or Work Experience Requirements :

Physical Requirements / Work Environment :

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