Help Desk Analyst - Temporary Position

Arlon GraphicsPlacentia, California, United States, 92870

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Description :

This temporary position is responsible for supporting activities relating to end-user computing such as Helpdesk, Service Ticket Management, and Phone System support, while supporting Networks, Windows servers, Email Operations, Active Directory Servers and communications systems. Also responsible for completing tasks assigned by Global IT Director in a timely fashion.

Essential Functions

Specify, build, administrate, support and perform all associated duties for the following systems with ease of use for users / business partners, high availability and disaster recoverability as key objectives :
Windows 11 desktops and laptop support
Office 365
Understanding of Windows 2016 / 2019 Servers
MS Outlook, Email communications and analysis
Understanding of Active Directory and Domain Controllers including Group Policy and Software Deployments
Understanding of MS SQL Servers and connectivity such as ODBC clients, queries, etc.
PC workstation hardware installation and support, including operating systems.
Installation and support of printer hardware (laser, inkjet and barcode).
Applications software installation and support approved for use at Arlon.
Will supply user assistance regarding the use of applications software that has been installed on the network for company use including :
Internet Explorer, Firefox, and Google Chrome Browsers
ERP systems support Adaptive, Paylocity, AAS, eDoc, CRM system, printing (label and shipping), FreshDesk Ticketing system.
Office 365, Microsoft Office Suite (current and older versions)
VPN / SSLVPN support

Requirements :

High school diploma. Formal education beyond HS, in Computer Science or related highly preferred.

Current knowledge of computer networks and communications systems and / or two or more years on job experience with laptops, desktops, printers and network devices on Windows environment.

Excellent organization and follow-up skills.

Excellent and effective customer service, communication and interaction skills.

Strong communication skills in the English language (written, listening, verbal).

Ability to effectively present information and respond to questions from employees.

Ability to adjust style and / or approach and effectively work with a diverse user / team community, in varying time zones, with different skill levels / abilities / backgrounds.

On-site work, as assigned.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit. The employee is frequently required to stand; walk; and use hands to finger, handle, or feel objects, tools, or controls.

The employee may frequently lift and / or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision peripheral vision, depth perception, the ability to adjust focus and the ability to distinguish printed color.

Pay Transparency :

The current pay rate for this position is between $30.00 - $35.00 per hour. Rate of pay will depend on factors such as market conditions and location, job-related knowledge and skills, education, training and experience. If hired, employment will be at will. The Company reserves the right to modify pay, as well as any other discretionary payment or compensation program, at any time.

EEO Statement

Arlon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex, national origin, disability, protected veteran status, or any other protected status in accordance with all applicable laws. (PM18)

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Help Desk Analyst • Placentia, California, United States, 92870