Dispatch / Customer Service Representative

Job Description

Job Description

Description :

Come work for our well-established and growing 35-year-old Logistics company in our San Diego location!

We are hiring RIGHT AWAY! Have a good attitude, be a team player, learn the trade and grow with us!

Job Summary :

The Customer Service Representative works to provide customers with the best possible service by accurately and efficiently responding to e-mail requests, answering phone calls, and relaying information to the appropriate parties. They must have excellent communication skills, as they serve as a liaison between customers, operations, and drivers from the initial request of service to the time of completion. The Customer Service Representative is good at multi-tasking and prioritizing time-sensitive tasks, as well as working in a fast-paced and at times stressful environment. This position is also responsible for accurate data entry to ensure that services are completed according to the customer’s request. The main purpose of this role is to ensure that operations run smoothly by keeping peers and customers updated with the latest information, making sure to address any issues as soon as they arise.

Duties / Responsibilities :

• Data entry tasks (Service requests, Proof of Delivery, etc)
• Answer e-mails / telephones and provide information regarding shipment status
• Print delivery paperwork and sort into its corresponding date
• Track and call drivers for updates on ETAs
• Relay driver issues to customers for immediate assistance
• Calculate quotes for customers on provided services
• Call customers to schedule pickups and deliveries

Schedule : Day Shift - Monday to Friday 8 : 00am to 5 : 00pm

Pay Starting At : $21-25 / hr depending on experience

Benefits :

Requirements :

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