Manager of Registration

Registration Manager

Marshall Health Network is seeking a highly organized and experienced Registration Manager to oversee daily operations of our Registration Department, which includes Inpatient, Outpatient, Emergency Room (24 / 7), and offsite registration services.

This critical leadership role ensures efficient, accurate, and timely patient registrations and admissions, while supporting upstream processes such as insurance verification, pre-certifications, financial counseling, and upfront collections. You will also oversee the Bed Board function, surgery scheduling workflows, account setups, and work closely with clinical, billing, and physician teams to drive excellence in patient access and satisfaction.

Key Responsibilities :

• Lead and coordinate Supervisors across all Registration areas (IP, OP, ED, offsite).
• Oversee workflows impacting insurance verification, precerts, authorizations, payment plans, charity applications, and financial counseling.
• Manage the 24 / 7 Bed Board function for patient flow, transfers, and accommodations (e.g., OB, newborns, transports, direct admits).
• Ensure accurate and timely registration of specimens, post-service accounts, and next-day surgical patients.
• Maintain and monitor delinquent account reports (Affinity, Allscripts) and make necessary corrections.
• Set up non-staff physicians in systems after verifying credentials (license, NPI, taxonomy, sanctions).
• Serve as a liaison to resolve patient or physician concerns and enhance satisfaction.
• Provide training for internal teams and other departments on registration processes, flow, and impact on billing and collections.
• Monitor employee productivity and accuracy; ensure data integrity and timely transmission of demographic and insurance data.
• Act on behalf of the Director of Patient Access when needed.