Account Management Executive, North America

About Sedex

Sedex is a trusted partner for over 95,000 businesses worldwide, helping them create socially and environmentally sustainable supply chains . Through our platform's powerful data insights and expert guidance, we simplify the management, assessment, and reporting of sustainability performance.

Our Vision is to be a leader in making global supply chains more socially and environmentally sustainable. Our Mission is To provide data-driven insights, accessible tools, and exceptional services that support businesses in improving environmental, social, and governance (ESG) performance and outcomes.

The role

This role will assist the Account Management Team on developing and evolving long-term, trusting relationships with a portfolio of Sedex’s large enterprise and strategic customers.

You will be responsible for managing the onboarding of new customers in this portfolio, key project deliverables that support in delivering additional revenue, customer retention and customer satisfaction. You will act as the second point of contact for the account portfolio, collaborating with internal key stakeholders to deliver a high level of customer experience.

IMPORTANT NOTE – This is a hybrid role. Please note that there is a requirement for this role to be based in Chicago.

Key Responsibilities

• Serve as the assisting point of contact for the account management portfolio, supporting the Account Manager’s to ensure that client needs are met, and company objectives are delivered.
• Support the team on producing individual account management plans for every customer, setting out defined goals and measures of success.
• Support with the onboarding journey for all new large enterprise and strategic customers.
• Develop trusted relationships with key accounts, customer stakeholders and executive sponsors.
• Creating service agreement documents at point of sale.
• Developing and maintain documentation to support the onboarding journey and sales negotiations.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Day to day management across the account management portfolio of technology and product queries.
• Seek opportunities to improve processes that will have a direct and positive impact on the customer journey.
• Supporting on the coordination of global accounts with regional teams and aligning on goals and deliverables.
• Managing product email campaigns.
• Working closely & collaborating with a variety of internal business teams.
• Working fast and efficiently, with high levels of organisation.

Knowledge, Skills & Experience

Our culture

At Sedex, our approach to business and culture is firmly rooted in our core values, which guide everything we do :

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