Technology Trainer

Job Description

Job Description

GENERAL JOB DESCRIPTION

The Technology Trainer will be responsible for designing and delivering training programs on various MAI technologies, creating training materials using multiple learning approaches, and hosting consistent training office hours for our employees. This role requires a dynamic individual who can adapt to the evolving needs of our firm and provide engaging and effective training sessions. As a member of our Technology team and of the Training and Development community at the firm, you will be part of enabling our team members’ success, leveraging our digital presence, and improving client engagement through innovative training solutions.

MAJOR DUTIES AND RESPONSIBILITIES

• Design, develop, and deliver comprehensive training programs on a wide range of technologies. (Examples would include : Dashlane, MS CoPilot, Windows 11, Microsoft Applications, Sharepoint, Salesforce, Docusign, Adobe, Smartsheet, Zoom, etc.)
• Create high-quality training materials to support training sessions using a variety of training tools and methods.
• Facilitate workshops, eLearning courses, and hands-on training sessions.
• Support the Technology team as the primary facilitator of organizational notifications through email, intranet posts and related technologies.
• Work with the Technology team and partner with HR to establish priorities based on needs assessments, surveys, and other feedback collected, assessing the effectiveness of the training programs.
• Collaborate with HR, L&D (Learning and Development), and other teams to align training with organizational objectives and to understand overall training needs and tailor programs accordingly.
• Partner with subject matter experts (SMEs) to ensure content accuracy and relevance.
• Host regular training office hours to address the needs of employees on various technology topics and themes (which may be derived by common support requests or pending rollouts of new software solutions).
• Stay up to date with the latest developments and updates to MAI technologies to ensure training content is current and relevant.
• Leverage the enterprise Learning Management System (LMS) to manage training content, track employee progress, and report on outcomes.
• Stay informed on the latest training technologies, such as virtual classrooms, gamification, and mobile learning, to enhance the training experience.

EXPERIENCE / CREDENTIALS

COMPETENCIES

FEATURED BENEFITS :