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Service & Parts Manager - Wisconsin Facility

Service & Parts Manager - Wisconsin Facility

Biro of Chicago, IncNeenah, Wisconsin, United States
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Parts & Service Director - Wisconsin Facility.

Drive Operations. Lead a Team. Represent a Trusted Name in Food Equipment.

Biro of Chicago Inc., a respected leader in food equipment distribution across the Midwest for over 40 years, is expanding leadership at our Wisconsin location (The Workers of Wisconsin). We're seeking a dynamic Parts & Service Director to oversee day-to-day branch operations, drive customer satisfaction, and lead a skilled technical team.

What You’ll Do :

  • Lead and support technicians, ensuring jobs stay on track and on budget.
  • Collaborate with customers to identify parts and provide solutions using technical schematics.
  • Maintain high standards in inventory, invoicing, and job profitability.
  • Manage installations, service dispatching of technicians, and e-commerce operations.
  • Own the upkeep of our warehouse, website, and Vision ERP system.
  • Ability to perform service in the field if needed or if a job requires an extra hand.
  • Foster smooth coordination with our Chicago headquarters.

What We’re Looking For :

  • Proven leadership experience in a service-oriented or technical environment.
  • Strong communication and customer service skills.
  • Solid organizational and problem-solving abilities.
  • Computer proficiency (Microsoft Excel, Word, Outlook).
  • Willingness to learn and adapt to new technologies.

    • Preferred (but not required) :

  • Experience with food equipment sales or service operations.
  • Experience as a service technician, repairing equipment in the field.

    • Other Requirements :

  • Valid driver’s license with good driving record.
  • Ability to lift 50 to 75lbs and work flexible hours when needed.
  • Commitment to our core values : Integrity, Confidence, and Respect.

    • Why Join Us?

    You’ll be part of a company that values leadership, innovation, and service excellence. If you’re an organized, motivated manager ready to make a lasting impact and want to lead a team, we want to hear from you. Great benefits, Full Health Care, Dental, Vision, Disability, Life Insurance, and company matched 401K.

    Apply Today.

    Email your resume and cover letter to sales@bci-midwest.com

    About Biro of Chicago, Inc :

    Opened in Chicago during 1971, BCI has expanded to become the premier food processing equipment provider in the Midwest. We offer a variety of solutions : from retail operations to factory solutions, BCI Midwest has what is needed to solve your food processing needs. Our team has experience spanning decades which means prompt service and expert advice when picking a solution. Two main locations one in Chicago, IL and the other in Neenah, WI, we are able to provide fast and dependable service and sales of food processing equipment. We focus on understanding the needs of our customers in purchasing new equipment, repairing existing equipment, and having parts available to keep that equipment up and running.

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    Parts Manager • Neenah, Wisconsin, United States