Engagement Director, Americas

Who We Are

TetraScience is the Scientific Data and AI Cloud company. We are catalyzing the Scientific AI revolution by designing and industrializing AI-native scientific data sets, which we bring to life in a growing suite of next‑gen lab data management solutions, scientific use cases, and AI‑enabled outcomes.

TetraScience is the category leader in this vital new market. In the last year alone, the world’s dominant players in compute, cloud, data, and AI infrastructure have converged on TetraScience as the de facto standard, entering into co‑innovation and go‑to‑market partnerships.

In connection with your candidacy, you will be asked to carefully review the Tetra Way letter, authored directly by Patrick Grady, our co‑founder and CEO. The letter is designed to help you understand whether TetraScience’s values and ethos are the right fit for you.

Requirements

TetraScience is hiring an elite engagement leader for key accounts in North America. The Engagement Director role concurrently drives activities for renewal numbers and drives overall success of implementation delivery and value realization. There is also a parallel effort to closely collaborate with Account Executives and Pre‑sales TAMs to identify and land expansion opportunities. As we rapidly evolve our platform and open up new value creation paths with new SKUs and new personas, we require an uncompromising and results‑driven engagement leader to help us deliver scientific and operational value as well as expand within our customer base.

You are a customer‑centric individual with a passion for delivering value while navigating customer hierarchy within the high‑inertia Life Sciences industry. You will need to embody the principles of extreme ownership and have a demonstrated history of building and leading high‑performing delivery or engagement teams. You have demonstrated experience in managing critical activities of your delivery teams and proving consistently delivering complex data solutions in challenging scenarios. You are a top‑tier communicator and able to tell compelling stories in difficult situations. You will be a forward‑deployed captain to ensure customer success no matter the obstacles or friction the team encounters.

For the avoidance of doubt, we remain in the category creation and evangelism phase and thus you are not coming in to follow a strict playbook or be a siloed people manager. It will require extreme self‑discipline and determination as we forge a category that will fundamentally and forever change the life sciences industry.

What You Have Done

• 7+ years in delivery leadership roles within the Life Sciences software and data market with expertise in at least two of the following three areas : Discovery / Early‑Stage Development, Late‑Stage Development / CMC, Manufacturing / QC
• 3+ years in management consulting
• Worked in startup environments
• Led teams to successfully deploy solutions in the top 250 bio / pharma cohort (not biotech alone)
• Delivered complex enterprise deals – $hundreds of thousands to millions in ARR per deal
• Expanded customer land deals – $hundreds of thousands to millions in ACV
• Evidenced strong program leadership skills while navigating difficult periods with your delivery team(s)
• Delivered solutions within GxP‑compliant areas
• Coached and mentored Engagement, Project, Program and / or Customer Success Managers who went on to do their best work due to your assistance
• Operated effectively in a fast‑paced, team environment

What You Will Do

Benefits

We are not currently providing visa sponsorship for this position.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Project Management

Industries

IT Services and IT Consulting

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