Catering Supervisor

Job Description

Job Description

Part Time Catering Supervisor

Job Code : 4371

Trail Drive Management Corp – Fort Worth, TX

Classification : Part Time

Reports to : Manager of Catering Operations

Job Description : The Catering Supervisor is responsible for overseeing all catering operations and ensuring quality, hospitality and customer service are always provided. Catering events may occur at different hours of the day and be executed in any area of the arena. The Catering Supervisor will support the Catering Manager with oversight of all events and assist catering team members with the event set-up, clean-up and execution. A primary function of this position is to serve as a team member liaison and support the development and implementation of new ideas, practices and policies throughout each operation. The Catering Supervisor will partner with all other F&B departments, especially culinary to facilitate each unique event. Catering Supervisors work with their counterparts to help monitor and maintain the food quality, hold times and safety / sanitation standards of the department. The Catering Supervisor is required to oversee and ensure the proper service of alcohol. Supervisors are to assist with any other task requested by Food & Beverage Leadership Team. Hours for this position fluctuate depending upon the catering and special event schedule.

Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

• Oversee and ensure quality hospitality and customer service to our standards and to guest / host preference as outlined in all Banquet Event Orders (BEO’s)
• Oversee and ensure timely, complete and proper set-up of all catering events assigned.
• Be visible and ready to assist team members and guests, as needed, throughout the event.
• Expedite the communication of special food and beverage requests, additions, and / or guest-related issues to the appropriate entities.
• Assist with ordering, requisitioning and inventory management of catering related materials.
• Oversee and support the general organization and cleanliness of all catering storage areas.
• Understand and ensure proper execution of responsible alcohol service.
• Understand and ensure we maintain proper sanitation and food safety.
• Ensure proper documentation at each event and at all bars (when needed) is completed, including but not limited to temperature logs, wine and liquor inventory, consumption sheets, bar yields, spill logs, spoilage tracking, etc.
• Assist Catering Management Team in training team members to ensure their success and the success of the department.
• Assist with in-event coaching as it pertains to proper practices / procedures ; communicate with management regarding these efforts following each shift.
• Conduct / complete end of the night walk-throughs to ensure all inventory is secured and all spaces reflect proper sanitation and appearance standards.
• Be comfortable with the arena and know how to navigate personally, as well as assist guests.
• Have complete knowledge of all menu items and presentations.
• Partner with the F&B and Dickies Arena Leadership to ensure a successful operation.
• Other responsibilities and tasks as deemed appropriate by the Dickies Arena Leadership Team

Competencies :

Supervisory Responsibility Exercises general supervision over clerical, administrative and professional staff assigned to the department.

Physical demands While performing the essential functions of this job, the employee will frequently operate a computer and other office devices such as calculators, telephones, copy machines, faxes and printers. Employees will constantly move about inside and outside various areas of the facility after / during / after events to interact with internal / external clients and supervise the work of employees during events. Employees must constantly communicate via telephone, radio and in-person with others and exchange accurate information. Employees will regularly spend most of their shift standing and walking, traversing stairs, with limits to no sitting. Employee may occasionally be required due to business demands and event operations to lift and / or move up to 50 pounds. As business, maintenance, operations or emergency situations require, employee may sporadically assist in lifting / moving 100 lbs. or more. Employees must be comfortable with raised volume and / or dark lighting in specific event settings.

Eligibility Qualifications

Other Duties

During the Fort Worth Stock Show and Rodeo (Mid-January through early February) there will be opportunities for significant consecutive-day shifts ranging from 8am – 8pm

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.