Community Housing Program Manager

Community Housing Program Manager

The Community Housing Program Manager provides leadership, oversight, and support for Shelter House's Rapid Re-Housing and Permanent Supportive Housing programs operating in Loudoun County. This position is responsible for supervising a team of Case Managers who provide relocation and stabilization services to individuals and families, in addition to directly performing operational tasks supporting permanent supportive housing units (tracking client rental payments, maintaining detailed records / files of unit maintenance issues and communication and resolutions; formally documenting and filing completed regular housing inspections). The Program Manager will also have the unique opportunity to contribute to build the capacity of both the Rapid Re- Housing and Permanent Supportive Housing programs by developing resource networks that include but are not limited to landlords, employment services, and nonprofits that provide support services.

Responsibilities :

• Supervise a team of Case Managers working with households in the Rapid Re-Housing and Permanent Supportive Housing programs to ensure that clients have the support they need to meet their housing goals successfully.
• Provide coaching and development support to Case Management staff as needed and during regularly scheduled one on one meetings (to include the review of cases, documentation, and personal and career development)
• Support Case Managers in delivering complex case management for cases that demand higher-level solutions and facilitate the client appeals process
• Assist in the development of termination plans for clients as needed
• Attend and / or facilitate client meetings as needed to support the successful provision of services
• Assist in creating a professional, caring environment that supports collaboration, growth, team building, and self-directed work
• Ensure services are delivered in alignment with best practices such as trauma-informed care, Housing First, and harm-reduction
• Contribute to a culture of learning, cultivate and develop a growth mindset, and empower staff
• Review documentation and data entry completed by Case Management staff to ensure it is in accordance with agency best practices
• Review and sign off on staff timesheets and leave requests
• Conduct quarterly file audits for both housing and client service files
• Ensures efficient program operations focused on maintaining stability for clients
• Provide leadership in managing the advertisement of program openings, referral tracking, client lists, and documenting workflow processes and procedures
• Oversee program budgets, track spending, and ensure appropriate use of funds
• Complete or delegate initial assessment of households referred for services (includes assessing current housing situation and history, needs or special considerations, and obtaining proof of eligibility)
• Complete and / or approve requests for financial assistance in line with agency and state requirements and procedures
• Assure all relevant information about clients is disseminated to all appropriate partners promptly and professionally in compliance with client confidentiality standards.
• Carry a reduced caseload when needed or appropriate
• Ensure Permanent Supportive Housing Units satisfy program requirements and meet program needs.
• Locate appropriate housing units and support the leasing process
• Adhere to HUD regulations related to housing inspections, environmental reviews, income and rental calculations, fair market rate and income limits
• Maintain regular communication with property management / landlords in regards to routine maintenance, emergency maintenance situations, unit repairs, and other unit needs
• Complete regular unit inspections in accordance with HUD standards and ensures regular maintenance functions are completed on schedule
• Report maintenance issues to landlords / property managers and / or resolve maintenance issues by hiring vendors as needed
• Calculate client rental payments according to HUD standards and track the receipt of payments
• Issue pay or quit notices as directed for non-payment of program fees and in accordance with program policy
• Participate in and facilitate inter-professional collaborative meetings in order to support the provision of wrap-around services to program participants.
• Participate in and facilitate staff meetings and training as directed
• Serve in an on-call capacity as needed for emergency situations
• Proficiently utilize Microsoft Office applications (email, calendar, OneDrive, SharePoint, etc.) for day-to- day work requirements
• Function as a contributing multidisciplinary team member with Shelter House Inc. employees, other staff, and involved agencies
• Exemplify the Shelter House core values : iCare Inclusivity, Collaboration, Accountability, Respect, and Empowerment
• Other duties as assigned