Service Advisor and Parts Associate

Service Advisor And Parts Associate

Parking and Transportation Services is a self-supporting unit of the University of Minnesota within Auxiliary Services. The department is responsible for the administration, operation and maintenance of reliable and efficient transportation services on the Twin Cities campus including transit, parking, fleet, streets, walkways and way-finding. PTS supports alternatives to the single-occupant vehicle and promotes programs to encourage the University community to walk, bike, and carpool or take the bus. The department handles compliance documentation for all University vehicles or licensed equipment and administers the fuel credit card, vehicle insurance and safety, and employee driver training programs.

PTS Mission : Facilitating safe and effective integrated transportation systems that provide services for pedestrians, bicycles, transit and vehicles.

Responsibilities :

• 50% Shop Administration : Administers Fleet Shop scheduling of work requests and inquiries related to : General repair and maintenance Preventative maintenance Vehicle inspections for University vehicles Vehicle recall work with an emphasis on prioritizing safety-related recalls. Creates Work Orders to document shop technician work. Provides both in-person and remote customer service for all Fleet vehicle-related issues including, but not limited to : Maintenance Fuel Emergency roadside assistance. Deal effectively with difficult customers to resolve problems. Work to find the best solution for customers or direct them to appropriate personnel or resources. Operates and effectively uses the department's technology including, FASTER Asset Solutions, Ekos - fuel management software, Google applications, Windows operating system, MS Office, and other systems. Looks for ways to improve efficiency and service levels and make recommendations for changes in policies and / or operating procedures as needed. Assists Shop Manager with the acquisition and liquidation process for University vehicles Assists with vehicle acquisition process Assists with vehicle liquidation process Coordinates and communicates with University departments, and outside vendors as requested throughout the processes. Assumes Fleet Services Shop Manager duties in their absence Coordinates with customers to repair University vehicles in a timely and efficient manner. Coordinates with technicians to accurately translate customer concerns into repairs needed. Determines when incoming repairs should be sublet and to whom.
• 20% Shop Inventory Administration : Responsible for maintaining parts inventory for Twin Cities shop. Follow procedures to ensure timely delivery parts. Balance the needs of availability, cost, and time. Use discretion to get parts from a variety of vendors and find new vendors.
• 15% Fuel Administration Support : Fleet Services Shop Manager in tracking use of onsite and offsite fuel. Assist Shop Manager in tracking and ordering fuel when necessary Tracks use of fuel dispensed on Twin Cities campus Verifies that all transactions are uploaded correctly and corrects improper mileage readings. Orders fuel credit cards and track purchases for departments. Monitors off-site fuel purchases nationwide. Works with departments to track errors or problems with credit cards. Investigates and corrects possible inappropriate fuel system / fuel card usage. Reviews fuel uploads and directs the accounting department on discrepancies. Ensures that campus fuel islands have adequate supplies of fuel and that fuel tanks are never empty. Work with Fleet Administrator to reconcile monthly parts inventory and tank inspection. Administers fuel contract to ensure proper quantities are ordered to meet contractual obligations.
• 15% Fleet Services Fleet Management and Finance Support Systems : Act as one of the subject matter experts on the fleet management information system Develops and maintains processes and guidelines, procedures in using the fleet management information system Develops and maintains training for the fleet management information system Responsible for review of fleet processes and modifications Prepares and reviews purchasing requisition requests and receives vendor payments for accuracy and compliance to applicable policies and procedures for Finance department.

Work Environment : Work is performed in both a shop and field environment. This position may be exposed to hazardous conditions where hearing and visual protection may be required.

Pay and Benefits : Pay Range : $26.45-$29.81 / hr depending on education / qualifications / experience Time Appointment Category : 100% Appointment (If job description above does not specify appointment or expected weekly hours, assume a 100% appointment.) Position Type : Civil-Service & Non-Faculty Labor Represented Staff The University offers a comprehensive benefits package that includes : Competitive wages, paid holidays, and generous time off Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program Low-cost medical, dental, and pharmacy plans Healthcare and dependent care flexible spending accounts University HSA contributions Disability and employer-paid life insurance Employee wellbeing program Excellent retirement plans with employer contribution Public Service Loan Forgiveness (PSLF) opportunity Financial counseling services Employee Assistance Program with eight sessions of counseling at no cost Employee Transit Pass with free or reduced rates in the Twin Cities metro area

How To Apply : Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach a cover letter and resume. Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section. To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-8647.

Diversity Employment Requirements : Any offer of employment is contingent upon the successful completion of a background check. The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional and continuing education. The University is committed to attracting and retaining employees with varying identities and backgrounds.