Registration Clerk | 40 hours per week | Internal Medicine

Job Title

Performs a variety of clerical functions and tasks related to clinic specific needs. Provides timely and accurate information to patients and customers who call on the telephone to request information. Duties include pre-certifying with insurance companies, filing, scheduling, communicating with other members of the healthcare team, and maintaining records using the Electronic Health Record system. Greets patients and families when they arrive at the clinic. Verifies all pertinent demographic information that is required including data used for regulatory compliance. Collects co-pay and verifies correct insurance information at each visit.

What You Will Do :

• Answer telephones, direct calls, and provide appropriate amount of information when taking messages for follow up.
• Collect co-pays, co-insurance, past due balances and record transactions.
• Collect, enter and verify patient information to include demographics and insurance.
• Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, and address complaints.
• Scanning / import records to EMR and generate mailings.
• Greets patient and families; provides a positive first impression.
• Maintain inventory and supplies.
• Operate office equipment.
• Schedule / reschedule patient appointments according to provider preferences and template.
• Strictly follow all health system rules, regulations and HIPPA guidelines.
• Train other staff members to perform work activities, such as using computer applications.
• Troubleshoot problems involving office equipment and computer software.
• Utilize the health system phone and secure messaging.
• Process patient requests appropriately, based on clinic-specific expectations. This may include receiving and relaying accurate, detailed medical information.
• General understanding of insurance, eligibility as related to revenue cycle
• Completing and obtaining accurate release of information.

Qualifications :

Benefits :

Great River Health and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.