Contact Center Representative

A company is looking for a Contact Center Representative I to provide exceptional customer service remotely.

Key Responsibilities :

Respond to customer inquiries, providing clear and accurate information about products and services

Research and resolve member issues, escalating when needed to meet service timelines

Ensure customer satisfaction through effective communication, de-escalation, and follow-up

Required Qualifications :

High school diploma or equivalent; Associate degree preferred

2+ years of customer service or telephonic experience

Familiarity with company policies and service procedures

Experience in a contact center environment preferred

Proficiency with customer service technologies and systems preferred