Training and Support Specialist
16 HandlesNew York, NY, USjob_description.job_card.variable_hours_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_description2–5 years in training, franchise support, or store ops (food / retail / hospitality ideal) Strong communication & presentation skills Organized, detail-oriented, able to juggle multiple projects Proficient in MS Office (and quick to learn new platforms) Bonus : Food service experience Willing to travel 20–30% Bachelor's degree preferred (Associate's + relevant experience considered) Full-time | From $55,000 / year Benefits : Health insurance, PTO, bonus opportunities Schedule : Mon–Fri (occasional weekends) Location : Hybrid – NYC office + remote If you're passionate about training, hospitality, and helping franchises succeed, we'd love to meet you. Apply today and grow with us!
At 16 Handles , our mission is simple : create moments of happiness with the world's best-tasting desserts. We're NYC's leading soft-serve and frozen yogurt brand — and one of the fastest-growing dessert franchises in the U.S.
We've got 35 stores open and 15 more coming soon (Florida, South Carolina, Texas, Arizona, Virginia). To keep growing, we're expanding our corporate team!
What You'll Do
- Lead hands-on training for new store openings
- Support system-wide rollouts (new products, tech, ops updates)
- Be the go-to resource for franchise partners and store teams
- Conduct site visits to coach and reinforce brand + food safety standards
- Develop training programs, job aids, and resources
- Communicate updates weekly to franchise partners
- Deliver presentations and coaching that inspire
What We're Looking For
video training skills
Job Details
J-18808-Ljbffr
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Training And Support Specialist • New York, NY, US
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