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Overview
NetDocuments is seeking a Legal AI Value Engineer to be a key driver of client success in adopting and expanding AI-powered legal technology. This individual contributor role is ideal for a legal tech or legal operations professional who thrives at the intersection of law, AI, client engagement, and change management. You'll serve as a trusted advisor, technical expert, and strategic partner to our clients—translating complex legal problems into scalable, AI-enabled solutions. This is a highly visible, client-facing role that requires strong communication skills, deep curiosity, and the ability to engage with both legal professionals and technical stakeholders. You will also serve as a conduit between customers and internal teams, influencing our product roadmap with real-world insights.
Responsibilities
- Client Partnership & Enablement
Build strong, consultative relationships with legal ops leaders, attorneys, technologists, and innovation teams.
Lead discovery sessions and workshops to uncover business and legal needs, and match them with AI capabilities.Deliver high-impact product demos and hands-on sessions tailored to legal workflows—showcasing advanced AI functionality with confidence and clarity.Drive adoption and enablement through onboarding, customized training, and ongoing advisory conversations.Serve as a technical translator between client goals and AI-powered legal solutions.AI and Product ExpertiseMaintain a strong, evolving understanding of AI concepts—including NLP, LLMs, and generative AI—and their application in legal use cases (e.g., contract analysis, summarization, clause extraction, redlining).
Partner with Product and Engineering teams to provide actionable feedback, validate features in beta, and ensure client needs are reflected in the roadmap.Explain the "how" behind the technology to legal professionals without jargon, and help technical stakeholders understand legal nuance.Co-develop business cases, ROI models, and proof points that demonstrate AI adoption improves speed, accuracy, and efficiency across legal workflows.Help clients define, measure, and report on success metrics tied to platform usage and outcomes.Lifecycle & Expansion Support : Collaborate with Customer Success, Account Management, and Sales to ensure continuity from pilot through expansion.Identify new use cases and help scale platform engagement within legal departments or firms.Advise on operationalizing AI within client legal ecosystems.Best Practices & Thought LeadershipDevelop and share internal and external best practices, training content, and solution guides to support repeatable success.
Stay ahead of trends in legal AI, legal operations, compliance tech, and adjacent innovation spaces.Contribute to webinars, blogs, or client roundtables as a subject matter expert in legal AI enablement and strategy.Other dutiesOther duties as assigned
Qualifications
Required Education and Experience
3+ years of legal experience (law firm, in-house counsel, or legal operations) with a strong grasp of legal workflows, challenges, and opportunities for improvement.Demonstrated ability to work in a consultative, customer-facing role—such as solution engineering, value consulting, change management, training, or implementation advisory.High technical aptitude and natural curiosity—comfortable learning, using, and explaining advanced software and AI systems.Understanding of core AI and machine learning concepts (e.g., NLP, LLMs, classification, semantic search)—with the ability to discuss how AI works with both technical and non-technical stakeholders.Strong communication skills across audiences—able to distill complexity, guide conversations, and gain stakeholder buy-in.Organized, self-directed, and able to manage multiple accounts, timelines, and enablement programs simultaneously.Business acumen to support ROI conversations, value modeling, and solution justification.Ideally you will have
Exposure to SaaS products in legal, compliance, or regulated industries.Prior experience in legal innovation, knowledge management, change management, legal operations, or product design within law firms or corporate legal departments.Technical certifications, AI coursework, or prior work with platforms using NLP / ML technologies.Experience supporting enterprise AI rollouts or contributing to legal transformation initiatives with high adoption and satisfaction rates.Benefits and compensation details : 90% healthcare premiums company covered; HSA contributions; 401K match at 4% with immediate vesting; Flexible PTO (typically 3–4 weeks / year); 10 paid holidays; monthly wellness contributions; access to LinkedIn Learning with monthly dedicated time to explore.Compensation Transparency
The annual compensation range for this position is : $130,000 - $140,000. The posted cash compensation includes base salary and variable pay where applicable. Some roles may qualify for overtime pay. Individual compensation is determined based on factors such as career level, skills, experience, geographic location, and other job-related considerations.
Equal Opportunity
NetDocuments is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, marital status, sexual orientation, gender identity or expression, veterans status, or any other status protected by law.
Voluntary Self-Identification (EEO-1) : We invite candidates to respond to the voluntary self-identification survey for government reporting. Completing the form is optional and confidential. The information will not affect hiring decisions.
Public disclosure : This is not a request for sensitive personal information. For any questions about communications, contact hrgroup@netdocuments.com.
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