Bilingual Technology Support Technician

Join Our Team! Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition. We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees. As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding career, we invite you to review our opportunities! Job Description Summary The successful candidate will be fluent in Spanish or French and as a Technology Support Technician, you will provide direct technical support to end users via phone, email, walk-up and web on all IT based systems, including but not limited to : Wynne Rental-man, AS / 400 system, Email, PC Network systems, Microsoft Office products, Printing, Scanning, Faxing, basic computer hardware systems, and web systems. Also serves as Tier II support and provide assistance to level I helpdesk technicians. DUTIES & RESPONSIBILITIES Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution. Provide as 2nd level (Tier II) support to other helpdesk technicians. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. Self-motivated to identify and solve customer problems and to improve the service delivered by the CMIS department as a whole. Takes on added responsibilities to manage and administer customer support systems and departmental systems. Works with other department team members to insure good cross communication and cross training. Perform other duties assigned as assigned by the manager. QUALIFICATIONS 2+ years demonstrated effectiveness in a similar role Degree in computer science or related field (preferred, but not required) Must be fluent in French (Canandian French Preferrable) or Spanish Knowledge of AS / 400 systems Excellent knowledge of PC based hardware and software systems Excellent verbal and written communication skills PHYSICAL DEMANDS Must be able to bend, squat, crouch and / or reach and lift up to 25 pounds or more, as required by the job. Some Sunbelt jobs may require driving for long periods of time, loading and unloading heavy equipment, performing work in extreme weather conditions including rain, wind or excessive temperatures and / or night and weekend work. All duties must be performed according to Sunbelt’s safety policies and guidelines. Reasonable accommodations may be made to comply with ADA / ADAAA. The above description covers the principal duties and responsibilities of the job. The description shall not, however, be construed as a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day. Sunbelt Rentals is an Equal Opportunity Employer —Minority / Female / Disabled / Veteran and any other protected ground Base Pay Range : $20.96 - 28.82Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and / or experience. Please visit https : / / www.sunbeltrentals.com / careers / for more information on our benefits and to join our Talent Network. Sunbelt also provides a comprehensive benefits package to its full-time employees. This package includes : Health, Dental and Vision plans 401(k) Match Volunteer time off Short-term and long-term disability Accident, Life and Travel insurance, as well as flexible spending Tuition Reimbursement Options Employee Assistance Program (EAP) Length of Service Awards You will become eligible for benefits on the first of the month following 30 days from your start date. Sunbelt offers team members the following paid time off from work, subject to Sunbelt’s policies (unless specified in a collective bargaining agreement) : 12-25 vacation days depending on years of service 5 sick days 6 holidays 2 half day holidays 2 floating holidays 1 inclusion day 1 volunteer day Gear up for an exciting career! Sunbelt Rentals supports service members. Veterans encouraged to apply.