Production / Technical Support III

A client of Innova Solutions is immediately hiring for a

Position : Production / Technical Support

Location : Richmond, VA / Chandler, AZ (3 Days / week Onsite)

Duration : Long Term Contract

Details : The Command Center is seeking a skilled and experienced Production Services Specialist to drive rapid resolution and stakeholder communications related to technology incidents. The ideal candidate will have a strong technical background, excellent communication skills, experience leading complex technical triage, and a proven ability to manage high-pressure situations. The primary responsibilities include leading the response to high-priority incidents, ensuring minimal disruption to services, and coordinating all necessary resources to resolve issues swiftly. You will work in concert with global technology teams, monitoring critical systems, and communicating technology incident information to Senior Executives at Client. The position operates closely with all global line-of-business and infrastructure domain functions and is key in the prevention or containment of business impacting technology incidents.

Key Responsibilities :

Lead real-time incident response efforts for high-impact technology disruptions.

Facilitate cross-functional bridge calls and coordinate resolution teams.

Create and send stakeholder communications related to technology incidents.

Assess incident severity, business impact, and root cause using monitoring tools and system logs.

Provide timely, accurate updates to stakeholders and executive leadership

Document incident timelines, actions taken, and resolution outcomes

Ensure compliance with incident management policies and governance standards

Collaborate with application owners, infrastructure teams, and support functions to restore services

Drive post-incident reviews and contribute to continuous improvement initiatives

Maintain readiness for 24 / 7 support and escalation protocols

Proven experience in enterprise-level incident management or technology operations

Strong understanding of IT service management (ITSM) principles and practices

Proficiency with incident tracking and collaboration tools (e.g., ServiceNow, JIRA, Microsoft Teams)

Ability to interpret technical data and communicate clearly to non-technical audiences

Excellent verbal and written communication skills, including executive-level reporting

Strong organizational skills and ability to manage multiple priorities under pressure

Proficient in Microsoft 365 Suite (Excel, Word, PowerPoint, Outlook)

ITIL Foundation Certification or equivalent

Experience in financial services or other regulated industries

Exposure to enterprise monitoring platforms and analytics tools

Ability to lead cross-functional teams in a matrixed environment

Comfortable working across time zones and supporting global operations

High emotional intelligence and situational awareness during crisis events

Passion for operational excellence and continuous improvement

Project management experience needed, excel as well

The ideal candidate will have :

Qualified candidates should APPLY NOW for immediate consideration!  Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.

We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines.   ASK ME HOW.

Thank you!

Prashant Saurav

Sr. Associate

(+1) 646-442-0534

prashant.saurav@innovasolutions.com

PAY RANGE AND BENEFITS :

Pay Range

OR

• Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits : Innova Solutions offers benefits( based on eligibility) that include the following : Medical & pharmacy coverage, Dental / vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

ABOUT INNOVA SOLUTIONS : Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Recent Recognitions :

Named One of America’s Best Employers for New Grads by Forbes (2024

Named One of the Best Companies to Work for by U.S. News & World Report (Private Companies List, 2024-2025)

One of the Largest IT Staffing Firms in the US – Ranked #3 by Staffing Industry Analysts (SIA, 2024)

One of the Largest Staffing Firms in the US – Ranked #13 by Staffing Industry Analysts (SIA, 2024; includes Innova Solutions, Volt, & HireGenics)

Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023)

One of the Largest Certified Minority Business Enterprises (MBEs) in the United States (NMSDC, 2024)

AWS Advanced Tier Services Partner with 100+ certifications

Website : https : / / www.innovasolutions.com /

Innova Solutions offers a referral bonus for qualified Ambassadors who refer eligible referrals. Submit referrals at https : / / innovasolutions.workllama.com / atsuser / anonreferafriend  and earn $250-$1,000 per referral.

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates.  If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hr@innovasolutions.com or (770) 493-5588. Please indicate the specifics of the assistance needed.  Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities.   Innova Solutions (HireGenics / Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.

The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.