Medical Billing Customer Support 1st SHIFT REMOTE

About Rotech

Join a Leader in Home Healthcare

At Rotech Healthcare Inc ., we're more than a medical equipment provider-we're a trusted partner in patient care. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home.

With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives.

Explore more about our mission and services at Rotech.com.

Overview and Responsibilities

Customer Support Specialist - CPAP Centralized Care Team (REMOTE)

Support Patients. Simplify Care. Work from Home.

Are you passionate about helping patients navigate their healthcare journey? Rotech Healthcare Inc. is seeking a detail-oriented and compassionate Customer Support Specialist to join our CPAP Centralized Care Team . This fully remote role is ideal for individuals with healthcare experience who thrive in a fast-paced, patient-focused environment.

As the first point of contact for new patients, you'll play a critical role in ensuring accurate intake, insurance verification, and seamless coordination of respiratory therapy services.

What You'll Do -Essential Job Functions

• Serve as the first line of support for patients, referral sources, and internal teams.
• Manage new order intake, ensuring accuracy in clinical, billing, and care-related documentation.
• Verify insurance eligibility and obtain authorization for services and equipment.
• Conduct patient satisfaction calls and act as a patient advocate to resolve concerns.
• Educate patients on products and services, including CPAP therapy.
• Maintain compliance with Medicare, Medicaid, and private insurance regulations.
• Coordinate order fulfillment with field locations and ensure timely service delivery.
• Perform quality assurance checks to meet documentation and medical necessity standards.
• Work extensively within proprietary systems (eIntake, IMBS) to manage patient records.

Position Details

What You Bring

Ready to make a difference from home? Apply today and help us deliver care that empowers patients.

Qualifications

Employment is contingent on

Education and / or Experience

Skills, Knowledge and Abilities

Effectively communicate in English; both oral and written

Interpret a variety of communications in English (verbal, non-verbal, written, listening and visual)

Physical Demands

Machines, Equipment and Technical Abilities

Microsoft applications; Word and Excel

Office equipment; fax machine, copier, printer, phone and computer / tablet

Rotech Information

Benefits

Commission for Account Executives

Fixed and variable rate car reimbursement for Area Managers and Account Executives

Meru Health Mental health and Mercer SmartConnect Medicare programs

Livongo Diabetes and High Blood Pressure programs

Healthcare Bluebook and RX Savings solutions programs

Make the Right Move and Submit your Resume Today! The hiring manager reviews resumes and contacts applicants that have related experience to the applied position. To view the status of a position that you submitted your profile to, Sign into your account . All positions are posted for a min of 5 days and positions are opened until filled with a qualified applicant, generally no greater than 200 days. We appreciate your interest in Rotech Healthcare Inc.

Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.