Customer Service Representative

A company is looking for a Customer Service Representative for the Employee Assistance Program.

Key Responsibilities

Takes inbound calls from members and provides effective answers to their questions

Maintains member records and connects members with appropriate benefits and resources

Handles member complaints and inquiries, ensuring satisfaction with products and services

Required Qualifications

1-3 years of call center and / or customer service experience

Basic computer knowledge and technical skills for using various digital platforms

A private and confidential workspace free from distractions

Time management skills for prompt responses to communications

Active listening skills to assist upset members effectively