Overview
Library Page / Café Worker - Access Services role at Champaign County Library. Under the supervision of the Page Supervisors, shelves all library materials, maintains the collection in order on the shelves, and pulls items to fill customer requests. Performs a variety of tasks related to circulation and shelving of library materials and provides service in the Library’s café. Under the direction of the Café Operator, prepares and serves drinks and food.
Responsibilities
- Sorts and shelves library materials following established priorities
- Straightens library materials on shelves
- Merchandises books and other library materials to enhance their appeal and promote their use by browsers
- Maintains materials in correct alphabetical and Dewey order
- Assists customers by telephone
- Moves materials within the building
- Pulls requested items from shelves
- Discards newspapers monthly according to established procedures
- Maintains a clean and organized workspace
- Prepares and serves drinks and food in accordance with health code and café standards
- Operates a cash register
- Maintains café spaces according to food handler requirements
- Ability to obtain and retains appropriate state food handler certification
- Assists with training of staff and volunteers
- Participates in departmental and library-wide training and activities, including technology and safety training
- Provides excellent internal and external customer service
- Other duties as assigned
Requirements
Ability to work with library customers and staff in a friendly and efficient mannerAbility to alphabetize and learn the Dewey classification arrangementAbility to learn and use the integrated library systemAbility to maintain reliable attendance and regular work scheduleAbility to follow written and oral instructions and work independentlyAbility to work cooperatively with others as a teamPositive attitude and strong work ethicAbility to issue guidance and ensure compliance with the library’s rules of conduct and policiesAbility to maintain reliable attendance and regular scheduleAbility to maintain a varied schedule, including day, evening, and weekend shiftsFlexibility to adapt to changing situations and to vary work scheduleGood vision and hearing to effectively engage with customersManual dexterity to operate computer and phone equipmentFamiliarity with workplace productivity software, including skills in Microsoft Office SuiteAbility to use a cash register and accurately manage sales transactionsFamiliar with software programs such as Microsoft Office OutlookPhysical ability to regularly lift library materials weighing approximately 40 pounds and push fully loaded carts, as well as bend and stretch to reach high and low shelvesSatisfactory pre-employment background checkAcceptable Experience and Training
High School Diploma or GED requiredCustomer Service experience preferredKnowledge of French and / or Spanish is helpfulMust be a minimum of 18 years of ageVacation Leave Accrual
1.5385 hours per bi-weekly pay period (45 hours, or five days per year)Bereavement Leave
Paid leave will be given for the loss of an immediate family member (as defined in our Staff Handbook) for up to five consecutive days, including the day of the funeral. To be eligible for the prorated bereavement leave, the employee must give reasonable notice to his / her department manager and specify the time and date when the employee will return to work. Leave will be paid only for the scheduled work time lost and will not count toward extra or overtime hours.
Holidays
The Library is closed on the following nine (9) days : New Year's Day, Martin Luther King, Jr., Day, Easter Sunday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve Day, and Christmas Day. With the exception of Easter Sunday, all of these days are paid holidays, pro-rated for 19- hour and under employees at three (3) hours for each holiday. The Library will remain open for Juneteenth and staff members will receive a floating holiday.
Employee Assistance Program
The Library provides a confidential Employee Assistance Program. The cost of this service is paid entirely by the Library. Employees or their family members may arrange for counseling sessions on any area of concern, personal or professional.
Deferred Compensation Plans
Library employees are offered the opportunity to invest in a 457 Deferred Compensation Retirement plan.
Application Questions (selected)
Are you a current or previous Champaign Public Library volunteer or practicum student? Yes / NoDo you have any relatives who work for the Champaign Public Library? Yes / NoIf you have relatives who work for the Champaign Public Library, please share their name.Are you able to lift and carry items weighing up to 40 pounds? Yes / NoAre you available to work a flexible schedule that includes daytime, evening and weekend hours? Yes / NoPlease indicate how many years of experience you have providing excellent customer service. 1-2 years / 3-4 years / 5 or more years / NoneThis is a year round position. If offered the job, will you be available throughout the year (including school breaks)? Yes / NoPlease describe how your skills, experience, and interests prepare you to be the best candidate for this position at the Champaign Public Library.I understand that I am required to submit with this application the names and contact information of three professional references. If you have not included this information in your application profile, please return to your application and complete this requirement. I have included the names of three references in my application / Required QuestionSeniority level
Entry level
Employment type
Part-time
Job function
Education and Training
Industries
Libraries
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