Massachusetts Licensed Helpline OperatorVirtualVocations • El Cajon, California, United States
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Massachusetts Licensed Helpline Operator
VirtualVocations • El Cajon, California, United States
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A company is looking for an Overdose Helpline Operator, General Internal Medicine (per diem).
Key Responsibilities
Manage incoming calls and provide immediate guidance on overdose recognition and response
Connect callers with local resources and support services for substance use treatment
Document call interactions and collaborate with emergency responders and healthcare professionals
Required Qualifications
Relevant lived experience with overdose, harm reduction, or substance use preferred
Demonstrated ability to handle crisis situations with empathy and professionalism
Strong commitment to treating all callers with respect and without judgment
Comfortable using helpline software and digital communication platforms
Adherence to confidentiality policies regarding caller information
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Operator • El Cajon, California, United States
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