RN Care Manager

Job Description

Job Description

Job Title : RN Care Manager

Job Summary :

The RN Care Manager is responsible for coordinating patient care, providing education, triaging condition changes, and escalating issues to the appropriate treating provider. This role serves as the primary contact for incoming patients and communicates clinical concerns while managing patient resources and services in a telehealth environment.

Job Duties :

• Manages a caseload of patients, serving as an escalation point for changes in condition or higher-level care needs.
• Supports non-licensed staff in carrying out ongoing care management tasks.
• Understands condition management, associated assessments, and signs of worsening conditions.
• Reaches out to patients based on incoming monitoring alerts indicating a need for action.
• Assess physiological data and preemptively acts on concerning information.
• Presents patient concerns to MD / NP / PA in a standard and professional format.
• Follows protocols and documents any necessary deviations when necessary.
• Assess patient concerns and escalate to appropriate resources (e.g., device management, condition change, resource procurement).
• Assist with coverage in other programs as deemed necessary by Team Leads / Project Managers for urgent staffing situations.
• Perform other related duties as assigned.

Experience :

Skills :

Preferred Qualifications :