Insurance Complaint Analyst

Insurance Complaint Analyst

The Iowa Insurance Division is recruiting an Insurance Complaint Analyst with a focus on Regulatory Compliance Investigations to work in the Market Regulation Bureau. The Market Regulation Bureau enforces Iowa Insurance statutes and regulations providing consumer protection to the public against unlawful, dishonest, or incompetent market conduct. The Market Regulation Bureau regulates insurance companies, insurance agencies, insurance producers, public adjusters, appraisers, umpires and other regulated individuals / entities market conduct. Responsibilities include : pursuing regulatory enforcement referrals for administrative prosecution of licensed individuals / entities or informal resolution; leading complicated investigations and analyzing industry developments to help keep the Bureau's initiatives streamlined and effective; identifying and documenting unfair, deceptive or unlawful conduct via in depth investigations; and helping develop policies and procedures to ensure compliance with the statutes the Bureau enforces. The Iowa Insurance Division offers a strong team culture and a respect for work-life balance. We have a competitive total compensation package for all our full-time employees, including : Iowa Public Employees Retirement System (IPERS); Retirement Investors Club (RIC); health, dental and vision insurance; vacation and sick leave; paid holidays (9 days / year); flexible work schedule; teleworking available Monday and Friday - applicants must reside in the State of Iowa upon hire; and typically a 40-hour work week.

Minimum Qualification Requirements : Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification : 1) graduation from an accredited school of law. 2) all of the following (a and b) : graduation from an accredited college or university with a Bachelor's degree; and a total of three years full-time work experience in at least one of the following areas : i. multi-line insurance adjusting or underwriting; or ii. investigating and recognizing violations of state laws or regulations and preparing cases proving such violations for presentation at administrative hearings; or iii. conducting research, analysis, interpreting, implementing or monitoring insurance regulations and insurance products and providing consultation and customer assistance and technical assistance to stakeholders; or iv. business management and administration including : budget administration and analysis, regulatory and legal compliance, quality assurance, and customer service administration. 3) a total of seven years of education and / or full-time experience (as described in number two), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience. 4) current continuous experience in the state executive branch that includes 18 months of fulltime work in insurance regulation.