Process and Tools Manager, Global Solutions PMO

Process and Tools Manager

We are seeking a Process and Tools Manager within our Global Solutions PMO. This role will report into the Business Process Director within TransUnion's Commercial Success organization. The Process and Tools Manager is responsible for developing, implementing, and maintaining Product Development Lifecycle (PDLC) system. The PDLC system supports the efficient and effective growth of our Product offering across the organization. Activities such as portfolio management, prioritization, solution launch activities, and compliance / legal reviews are encompassed within the tooling. A successful candidate will support the rollout and adoption of standardized tools as we scale across the Global Solutions organization. This role requires a strategic thinker, technical expertise, and the ability to collaborate with cross-functional teams globally.

What You'll Bring :

• PDLC Tool Development and Management : Develop, manage and maintain PDLC tools and software to enhance project delivery and reporting, specifically JPD, Jira, Confluence and Smartsheet in conjunction with the Technology Agile PMO and tool support team
• Reporting Frameworks and Insights : Build common reporting structures to be used across all product families to provide meaningful insight up to Exec level, enabling effective decision making
• Template Creation and Standardization : Develop and standardize templates ensuring consistency and best practices across all solution lines
• Training and Support : Provide training and support to product teams on the use of tools and templates, ensuring they are utilized effectively
• Continuous Improvement : Continuously assess and improve tools and templates based on feedback and evolving product management methodologies
• Stakeholder Collaboration : Work closely with product teams other stakeholders to understand their needs and ensure tools and templates meet those needs
• Documentation : Maintain comprehensive documentation for all tools and templates, ensuring they are easily accessible and up to date
• Compliance and Governance : Ensure all tools and templates comply with organizational policies, standards, and governance frameworks
• Performance Metrics : Develop and track performance metrics to measure the effectiveness of tools and templates in improving product delivery

What we're looking for :

This role will need to be effective at engaging at all levels of the organization. You will also be or have :

Impact You'll Make : Qualifications

This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.