Head of Customer Success

A company is looking for a Head of Customer Success to lead its Customer Success organization and drive customer engagement and growth.

Key Responsibilities

Ensure high-quality customer engagement throughout their lifecycle and drive adoption, retention, and expansion

Develop deep product expertise within the team and provide best practices to maximize customer value

Build and inspire a high-performance Customer Success organization with scalable processes and metrics

Required Qualifications

12+ years of experience leading Customer Success or post-sales organizations in a SaaS environment

7+ years of direct client management experience with enterprise-level customers

Proven ability to design, build, and scale global organizations and processes

Strong technical and product acumen, especially with enterprise SaaS technologies

Successful history of hiring, developing, and retaining talent across leadership and frontline roles