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Scheduling Trainer
Scheduling TrainerCNTCTR West East 21st • Tulsa, OK, US
Scheduling Trainer

Scheduling Trainer

CNTCTR West East 21st • Tulsa, OK, US
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Job Description

Job Description

Responsibilities

Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, RadNet is Leading Radiology Forward . With dynamic cross-training and advancement opportunities in a team-focused environment, the core of RadNet’s success is its people with the commitment to a better healthcare experience. When you join RadNet as a Scheduling Trainer , you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.

You Will :

  • Design and develop in-house training material for instructor-led, self-paced, and / or web-conference learning.
  • Promote and provide interactive and engaging learning, and present training material in live and / or web-conferencing venues.
  • Maintain up-to-date knowledge of existing workflows, policies, and system functionality
  • Teaches scheduling appointments according to site and company and system
  • Teaches thorough and accurate preparatory information to trainees regarding procedures.
  • Uses good judgment in dealing with distressed, angry or emotional patients or angry physicians’ offices or trainees and knows how to handle difficult situations.
  • Triage scheduling activities to ensure smooth and efficient department operations
  • Monitor and communicate to Site / Area Operations Managers trainee attendance and overall training trends.
  • On occasion travel to our various scheduling call centers to provide training and participate in projects and / or meetings.
  • Conduct needs assessments to identify training gaps and opportunities for performance improvement.
  • Evaluate training effectiveness through testing, observation, feedback, and follow-up with management and propose revisions to training content based on learner feedback and outcomes
  • Maintain detailed training records, including attendance, performance, and progress notes
  • Provide individual coaching and mentorship to support trainee confidence and performance.
  • Model and reinforce professional communication, empathy, and patient-centered service

If You Are :

  • Exercise sound judgement and an ability to remain professional in all situations.
  • You demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues.
  • You have a structured work-approach, understand complex problems and you are able to prioritize work in a fast-paced environment.
  • To Ensure Success in This Role, You Must Have :

  • Minimum 6 months of radiology scheduling work experience.
  • High School Diploma or GED.
  • Advanced medical terminology knowledge and a strong understanding of various insurances.
  • Possesses excellent presentation skills
  • Ability to create interactive and effective training materials
  • Experience with Microsoft Office programs including but not limited to PowerPoint, Word, and Excel.
  • Displays excellent communication skills, customer service, and telephone etiquette.
  • Strong working knowledge of scheduling protocols and scheduling systems / software.
  • We Offer :

  • Comprehensive Medical, Dental and Vision coverages.
  • Health Savings Accounts with employer funding.
  • Wellness dollars
  • 401(k) Employer Match
  • Free services at any of our imaging centers for you and your immediate family.
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    Scheduling • Tulsa, OK, US

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