International Logistics Coordinator

Essential duties & responsibilities :

• Process, track, and manage international customer orders from receipt through delivery. Release backorders as inventory becomes available.
• Review all required international shipping documentation, including commercial invoices, packing lists, certificates of origin, and customs declarations, ensuring accuracy and compliance with export regulations and internal policies.
• Coordinate with internal departments (Supply Chain, Production, Regulatory, Pricing, Marketing, Engineering, Quality, and Finance) to ensure accurate and timely order fulfillment.
• Provide customers with order acknowledgments, confirmed shipping dates, and real-time updates on order status.
• Support resolution of customer inquiries, billing discrepancies, shipping delays, or order errors by collaborating with relevant departments.
• Initiate and process product returns in accordance with company procedures and international return policies.
• Maintain accurate records of purchase orders, shipping documents, returns, and invoices for audit and compliance purposes.
• Ensure compliance with global trade and export regulations and maintain awareness of relevant documentation and regulatory requirements.
• Participate in ongoing system training to stay current on order processing platforms and tools.
• Perform additional duties as required to support international logistics operations.

Education & special trainings :

Qualifications & experience :