Director of Sales

Director Of Sales

Windsor Hospitality thrives in building hospitality careers. We want to design a path of professional growth and give you the keys to such success. We are recognized as a strong partner with warm-hearted hospitality staff nationwide. Windsor Hospitality is looking for their newest Director Of Sales

This position is located at the Embassy Suites in Arcadia, CA. A city nestled by the San Gabriel Mountains, known for its blend of suburban charm and natural beauty. Home to the renowned Los Angeles County Arboretum & Botanic Garden and the historic Santa Anita racetrack. Arcadia offers a unique blend of outdoor recreation and rich cultural heritage.

To strategically market the property, build an exceptional sales team; develop and implement ongoing initiatives that will positively impact hotel revenues and profits. The position is responsible for selling, administration, planning, and communication. Sales personnel development, ongoing training, coaching and counseling are critical components of this position.

What you will do :

• Produce hotel's annual marketing plan and budget, in partnership with on property leaders and corporate support
• Establish marketing campaigns and direct sales efforts to achieve business transient, group and banquet / catering goals
• Conduct regular financial analysis to measure the effectiveness of campaigns and strategies. Make data-driven decisions to improve ROI on marketing initiatives.
• Manage digital marketing, social media, public relations and communications channels. Ensure online hotel content is accurate on all online platforms
• Must be able to train and monitor the group and events contractual, legal and risk agreement practices, establish booking guidelines and pricing expectations, full knowledge of sales and events booking platforms and uphold all company policies and procedures associated with managing these systems.
• Establish account qualifications criteria and use market research and resources to identify priority markets and accounts; assign sales managers to assure coverage of all major markets
• Responsible for the execution of the Sales Incentive Program (creating booking and activity goals, reconciliation of productivity)
• Monitor sales production and adjust sales activities, account coverage and sales priorities as necessary to achieve plan goals
• Develop new accounts, maintaining existing accounts to produce room sales, and Catering / Banquet sales
• Create attractive customer facing packages and sales collateral / presentations following Brand guides
• Maintain relevance of catering and banquet menus and conduct regular competitive pricing analysis
• Attend trade shows and major market events locally and nationally to promote new business and increase sales for the hotel. Create pre and post trips reports
• Connect the performance needs for the hotel with the solutions designed by the Brands, in each key segment the hotel serves.
• Work with Revenue Leaders to establish optimal business mix, review and maintain revenue forecasts (group, banquet and catering) to improve accuracy while developing strategies for different demand periods, and review and approve retail and group pricing strategies.
• Direct the day-to-day activities of the sales team, plan, organize, and assign work, develop and communicate strategies and goals
• Recruit, select, train and motivate sales department to realize their potential and develop individuals for advancement. Assure understanding of position descriptions, goals and standards of performance for sales department personnel; conduct formal annual evaluations and provide ongoing coaching and counseling
• Ensure client communication is professional, effective and timely from all sales team members.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Develop active communications and close rapport with Convention & Visitors Bureau, National Sales Offices, Planners Associations, Chamber of Commerce, and other sources of sales information and support
• Develop and maintain detailed and real time knowledge of all competitor and market activity
• Supports and adheres to the core values, the mission statement, service fundamentals, and guest service philosophy as defined by the company
• Perform other duties as assigned

Skills and abilities you bring :

Physical Demands : Light work. Exerting up to 20 pounds of force occasionally. Must be able to lift and carry general office supplies and equipment. This work requires the ability to sit for long periods of time, move around the hotel to give site tours, visit clients off-site or stand at tradeshows.

Requirements :

What we offer :

This is a FULL-TIME position, 40+ hours per week.

Windsor Hospitality is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Windsor Hospitality does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.