Manager, Patient Access Services

Patient Access Training Manager

Mission Statement : We, St Joseph's Health and Trinity Health, serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities.

Vision : To be world-renowned for passionate patient care and outstanding clinical outcomes.

Core Values : In the spirit of good Stewardship, we heal by practicing Justice in fostering right relationships to promote common good, Reverence in honoring the dignity of every person, Excellence in expecting the best of ourselves and others; Integrity in being faithful to who we say we are.

Responsibilities :

• Responsible for the creation, implementation & oversight of the Patient Access training / education program.
• Develops and implements training opportunities to support the business.
• Works collaboratively across Health Ministry departments to identify gaps in performance, recommend action plans, implement new workflows & establish written protocols and procedures.
• Coordinates with department leadership to audit colleague performance / accuracy, identify error trends & identify training opportunities. Identifies process issues and performance gaps within individual HMs, recommends action plans & identifies improvement opportunities that will lead to revenue gains.
• Collaborates with Health Ministry (HM) management, & Revenue Excellence Training and Deployment teams to prepare software implementation, resolution of post go-live training and system issues & implement and oversee the function's new employee orientation training program and career development for existing colleagues.
• Works collaboratively with Health Ministry and Trinity Health leadership teams to develop, implement & maintain a comprehensive Patient Access Training program.
• Responsible for ongoing curriculum development, documentation, updates, and housing of standardized training documents, protocols & procedures for multiple HMs.
• Manages training program services which includes instructor led classroom training, WebEx virtual training and eLearning modalities.
• Oversight of local Health Ministry training specialists to ensure all Patient Access colleagues exhibit general competencies in the use of legacy HIS systems, revenue cycle software applications& organizational, State & Federal regulatory rules and processes.
• Manages health ministry Patient Access training specialists and employee life cycle

Minimum Qualifications :

Additional Qualifications (nice to have) :

Physical & Mental Requirements & Working Conditions :

Pay Range : $79,248-111,696

Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.

Our Commitment : Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.