Technical Support Engineer
Crestron ElectronicsRockleigh, NJ, USjob_description.job_card.variable_hours_ago
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- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionBachelor's degree in technology field or 3+ years of relevant industry experience. 3+ years installing, configuring, and / or supporting technology for Commercial, Residential, AV. Knowledge of Networking (Multicast, Dante, AES67) and Diagnostics. Crestron Home, D3 Pro Lightning, and Residential Installation. Familiar with Linux OS. Programming knowledge in C#, CSS, HTML5 preferred but not required. Knowledge of Commercial / Residential Audio Video technologies and applications. Ability to read and interpret system schematics, floorplans, etc. Collect and interpret system level data for analysis. Ability to clearly document the issue, steps taken and thought process behind the path of investigation. Able to clearly and professionally communicate technical information to varying audiences. The ability to think outside-the-box and understand how minute data points can affect the larger picture. Ability to troubleshoot / create demo programs written in native Crestron platforms. Knowledge of Exchange / O365 / Active Directory. Must be able to lift and maneuver up to 50 pounds. Travel up to 10% with overnight travel.
Overview
Technical Support Engineer at Crestron Electronics, Inc. The role provides technical support to Crestron customers via phone, email, and chat, with advanced knowledge of Crestron platforms and the video conferencing solutions running on those platforms.
Responsibilities
- Building and maintaining customer rapport and ensuring Crestron is with them through every step of the process.
- Determine specifics for the reported problem, including but not limited to : clear description and scope of the reported problem; current hardware / firmware / software configurations of impacted systems; deployment environment (other Crestron or 3rd party equipment).
- Review published documentation with customers, including both Crestron and conferencing service provider documentation where applicable.
- Ability to perform high level analysis of log files.
- Basic analysis of customer network for case documentation.
- Create RMAs as needed on a case-to-case basis. Assist in supporting Crestron knowledgebase by creating knowledgebase articles, using supportive documentation, and / or software tools.
- Other duties or responsibilities as required.
Requirements
Additional Information
Location : NJ (1st Shift : 8 : 30 am – 5 : 30 pm EST).
Equal Opportunity
EOE / M / F / D / V. No Solicitation : Agencies / submittals to any employee of Crestron Electronics, Inc will be deemed the property of Crestron Electronics, Inc.
J-18808-Ljbffr
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Technical Support Engineer • Rockleigh, NJ, US
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