Spanish Speaker Technical Account Manager, Location : NYC area / FL

Overview

Centrical, the AI Performance Experience Platform, empowers best-in-class customer experiences for the world's leading brands by building highly engaged and productive frontline teams. The platform personalizes the employee experience, guiding individual success and growth through AI-driven performance, coaching and quality management, personalized microlearning, and voice of the employee—all wrapped in industry-leading gamification to make the experience both fun and rewarding.

Centrical operates globally with offices in New York, London and Israel.

Customer Success

Customer Success

At Centrical, there is nothing more important than the success of our customers. In the Customer Success Group, our trusted experts help our customers to accelerate adoption, engagement, and performance of their most valuable asset, their people. In collaboration with Sales, Technology & Product, and our Partner community, we bring the full power of Centrical resources to bear to help customers achieve dramatic and sustainable business value.

Responsibilities

Responsibilities :

• Principal technical advisor and advocate for portfolio of 8-10 Enterprise accounts across implementation, integration, and long-term technical continuity, helping customers to enable their organization's digital adoption with Centrical
• Ownership of customer technical implementation and administrator training on the platform
• As an integral part of the Customer Success team, establish a deep knowledge of their business, organization, and data to help empower them to realize the full value of the Centrical platform
• Product expert and escalation point for internal delivery teams and customers to manage and facilitate a resolution for technical incidents and issues
• Actively update customers on the technical evolution of the product, platform and security
• Collaborate with Customer Success Manager, Sales, Marketing, Product, and our Partner community, to share best practices, improve internal capabilities, identify new customer business needs and effectively leverage all our available resources to drive customer success.
• Monitor customer utilization trends and perform health checkups to identify product recommendations and R&D needs
• Support monthly and quarterly strategic business reviews with customer stakeholders to drive alignment and engagement

Requirements

Requirements :

3-5+ years of Technical Account Manager experience or Technical Customer Support roles, leading the technical implementations and support for a large portfolio of Fortune 5000 clients at a SaaS company.

Deep quantitative and database analysis skills, with proven business insight and judgment.

Excellent time management and both written and oral communication skills

Proactive problem solver with high attention to detail and strong sense of personal accountability

Ability to rapidly develop and deliver creative business solutions for complex business problems

Experience implementing and supporting SaaS platform solutions

Able to excel in a rapidly changing, hyper-growth, Start Up environment, as an entrepreneurial, self-starter and highly collaborative team member

Thrives working within a globally dispersed, multilingual team

Ability and willingness to travel up to 20% of your time

BA or BS required.

Salary range : $90,000 – $100,000 (annual base salary), depending on relevant experience and qualifications.

Please send resumes to jobs@centrical.com

Centrical is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

Centrical does not accept unsolicited headhunter and agency resumes. Centrical will not pay fees to any third-party agency or company that does not have a signed agreement with Centrical.

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