Customer Care Rep

Customer Care Rep

Communicates with customers via phone and email. Processes orders and requests for returns. Provides quotes as needed.

Effectively handles customer interactions. Identifies / resolves customer complaints / problems. Analyzes / rectifies customer concerns using established procedures.

Works with various vendors in obtaining parts, checking status of orders, obtaining pricing, special quotes and availability of parts.

Assist in inventory control. Solve discrepancies between customer service and warehouse.

Operate in conformance with the requirements of the Alliant Power quality management system.

Assist other employees both in and out of the department.

Perform other related duties and assignments as required.

Provide feedback on system needs / changes.