General Manager

General Manager

At Sonic, you're a partner and we compensate you like one. It's the dream job you never have to wake up from. At SONIC, you'll whistle while you work, gaining a sense of accomplishment along the way. You'll interact with fantastic people, earn great pay, sport a cool uniform. As a SONIC Drive-In restaurant General Manager, you are indeed a general-leading your troops in a never-ending campaign to give America an infinitely more delicious food service experience. You will be involved in training and supporting drive-in restaurant employees, ensuring that food is delivered in a clean, safe and efficient manner and our customers have an excellent experience.

Position Summary : This position is the highest management position at the drive-in and is responsible for leading and managing the drive-in's operations and employees.

Essential Job Duties :

Recruit, interview, hire, onboard, train, manage, direct, coach, lead, schedule, assign, discipline, and terminate the drive-in's assistant managers and employees

Manage drive-in employees' compensation levels pursuant to company guidelines

Supervise, lead, and manage all aspects of drive-in operations to provide an optimal guest experience

Manage opening and / or closing duties

Handle and properly escalate guest issues / concerns

Handle and properly escalate employee issues / concerns

Manage, plan, forecast, and adjust the drive-in's food, labor, paper, and inventory to maximize cost-control, operational efficiency, quality standards, and customer service

Lead regular team meetings to ensure employees are focused on operational standards and guest service

Manage and maintain all drive-in recordkeeping

Prepare and maintain all necessary operational reports

Develop, implement, and manage action plans regarding local marketing and business performance

Ensure proper maintenance of drive-in and equipment

Supervise and manage vendor performance

Comply with and enforce all company policies, procedures, and operational standards

Ensure compliance with all applicable federal, state, and local laws

Manage regular cleaning and sanitation duties pursuant to operational standards

Regular attendance

Additional Duties :

As needed, perform all station duties (fountain & frozen, dresser, front swamp, back swamp, grill, switchboard, expeditor, food prep, and drive-thru (if applicable)) to meet operational standards

As needed, perform regular cleaning and sanitation duties including trash disposal, mopping, sweeping, washing dishes and food preparation tools, wiping counters, sanitizing food preparation areas, cleaning equipment, and emptying used grease pursuant to operational standards

Move and stock food product weighing up to 50 pounds

Perform other job-related duties as assigned or required

Time / Shift Expectations : Minimum of 50 hours per week; irregular hours; nights; weekends; and holidays

Qualifications and Job Requirements :

Education

Required High school diploma or equivalent

Preferred Advanced studies in business, restaurant management, or related fields

Experience

At least three years of restaurant management experience (QSR preferred)

Experience running a restaurant shift without supervision

Experience recruiting, interviewing, hiring, and managing employees

Knowledge / Skills

Knowledge of federal, state, and local labor and employment laws (e.g., wage and hour laws; EEO laws, etc.)

Knowledge of federal, state, and local health and safety laws and regulations

Basic computer, math, accounting, and reading skills

Effective verbal and written communication skills

Problem-solving, multi-tasking, decision-making, leadership, time-management, and conflict-resolution skills

Work Environment :

Continuous standing, bending, reaching, moving, stooping, stretching, and lifting in a restaurant environment; frequent exposure to heat and hot liquid shortening while cooking; frequent exposure to freezer when stocking food items; occasional exposure to extreme temperatures based on variable weather conditions