Dispatch Coordinator

Title : Dispatch Agent

Duration : 12-Month Contract + Extensions / Hire

Location : Onsite 5 days a week in (Blue Ash) Cincinnati, OH

Pay Rate : $20-$23 / hr (flexibility in this pay rate)

Start Date : Monday October 13th

Must Haves :

• 3+ years of level 2 or 3 Help Desk experience
• Triaging
• Ticket / Work Order prioritization
• Change management experience

Plusses :

Day to day :

A retail employer in the Cincinnati area is seeking Dispatch Agents to support the facilities maintenance and engineering team. Daily responsibilities include answering inbound phone calls and emails regarding facilities work orders and troubleshooting reported events with field technicians in all 2,700 stores nationwide. The program goal is to protect the client against product loss in stores. They will coordinate service with on-site technicians, store management, and other internal stakeholders. This role requires heavy multitasking and navigating multiple applications at once. Candidates should be adaptable to learning from change, difficulties, and feedback. Successful candidates will have experience with triaging, ticket / work order prioritization, change management, and a background in a level 2 or 3 support role.