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General Manager (Full-Service Diner)

General Manager (Full-Service Diner)

Las Vegas PetroleumWellston, OH, US
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Job Description

Job Description

Key Responsibilities : 1. Operations Management :

  • Oversee the daily operations of the diner, including front-of-house and back-of-house activities.
  • Maintain a clean, safe, and organized environment for customers and staff.
  • Ensure food quality standards are met and consistent across all shifts.
  • Monitor inventory levels, ensure proper stock ordering, and track food costs to maintain budget adherence.
  • Develop and enforce procedures for food preparation, sanitation, and food safety.

2. Staff Management & Leadership :

  • Recruit, hire, train, and onboard new employees for various positions (servers, cooks, dishwashers, etc.).
  • Create work schedules for all staff to ensure optimal coverage during peak and off-peak hours.
  • Monitor employee performance and provide constructive feedback.
  • Foster a positive work environment by motivating staff and maintaining high morale.
  • Ensure that employees adhere to company policies, dress codes, and other professional standards.

    • 3. Customer Service & Guest Relations :

  • Ensure high levels of customer satisfaction through friendly and efficient service.
  • Handle customer complaints or concerns with professionalism and resolve issues promptly.
  • Maintain an environment of hospitality by leading by example and ensuring staff provides courteous and friendly service.
  • Establish and maintain relationships with regular customers to promote loyalty.

    • 4. Financial Management :

  • Develop and manage the diner’s budget, ensuring it operates within financial constraints.
  • Track daily sales and expenses, ensuring accurate records are maintained.
  • Ensure proper cash handling, including overseeing end-of-day cashouts and deposits.
  • Monitor and manage operational costs, including labor, food, and utilities, to maintain profitability.

    • 5. Marketing & Promotion :

  • Collaborate with marketing teams (or oversee marketing efforts) to develop promotions and advertising strategies to attract new customers.
  • Oversee social media presence and any community outreach programs to increase visibility and brand awareness.
  • Analyze customer feedback and industry trends to implement strategies for improvement and growth.

    • 6. Compliance & Regulatory :

  • Ensure the diner complies with local health and safety regulations, including food safety and sanitation standards.
  • Stay up-to-date with local labor laws, food safety regulations, and any other legal requirements.
  • Ensure proper training and certification for staff as needed (e.g., food handling, alcohol serving).

    • 7. Reporting & Communication :

  • Report regularly to the owner or regional manager on the status of operations, financial performance, and customer satisfaction.
  • Maintain open communication with staff, management, and ownership.
  • Prepare regular reports on financials, customer feedback, employee performance, and any issues that arise.

    • Skills & Qualifications :

  • Education : High school diploma or equivalent (required). A degree in hospitality management or business administration is preferred.
  • Experience : 3+ years of experience in a restaurant or diner management role, with a proven track record of success in operations, financials, and staff management.
  • Leadership : Strong leadership and interpersonal skills, with the ability to motivate and manage a team effectively.
  • Customer Service : Exceptional customer service skills, with the ability to handle difficult situations and resolve conflicts professionally.
  • Financial Acumen : Strong understanding of budgeting, financial management, and cost control.
  • Communication : Excellent verbal and written communication skills.
  • Problem-Solving : Ability to troubleshoot issues quickly and efficiently.
  • Technology Proficiency : Familiarity with point-of-sale (POS) systems, scheduling software, and basic office software (e.g., Microsoft Office, Google Sheets).

    • Physical Demands :

  • Ability to stand for long periods and occasionally lift up to 50 pounds.
  • Must be able to work flexible hours, including nights, weekends, and holidays.
  • Must have the ability to work in a fast-paced environment and manage multiple tasks simultaneously.
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