Senior Manager, Customer Operations
VirtualVocationsFort Wayne, Indiana, United Statesjob_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_description
A company is looking for a Senior Manager, Customer Operations to lead their inbound virtual contact center.
Key Responsibilities
Build and sustain a high-performance culture by setting clear goals and enforcing accountability
Work with team leads to enhance agent performance through structured coaching and feedback
Own the day-to-day execution of sales and service teams, ensuring alignment on strategic goals
Required Qualifications
3+ years of experience managing a team of inbound contact center agents in a high-volume environment
Demonstrated ability to manage through others and hold them accountable for performance
Experience using data to diagnose issues and implement operational changes
Track record of driving performance by managing inputs effectively
Comfort working across onshore and offshore teams in a tech-forward environment
serp_jobs.job_alerts.create_a_job
Operation Manager • Fort Wayne, Indiana, United States
Job_description.internal_linking.related_jobs A company is looking for an Enterprise Customer Success Manager to lead long-term success for hospital and health system customers.
Key Responsibilities Serve as the main point of contact and stra...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 A company is looking for a Senior Product Operations Manager - Center of Excellence.Key Responsibilities Define and implement product management workflows, frameworks, and best practices Evaluat...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 A company is looking for a Senior Manager, Marketing Operations & Analytics.Key Responsibilities Build and manage campaign tracking frameworks for accurate lead flow and attribution Develop and ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 A company is looking for a Manager, Sales Operations Support.Key Responsibilities Lead and coach a team of Sales Operations Support Specialists to assist Account Executives with client-facing quo...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days A company is looking for a Senior Director of Business Operations for Global Brand Marketing.Key Responsibilities Collaborate with the SVP of Global Brand Marketing to provide strategic support a...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 A company is looking for a Process Enablement Senior Manager to join their Process Innovation Team.Key Responsibilities Collaborate with Process Directors to develop and execute roll-out and adop...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days A company is looking for a Senior Manager, GTM Technology.Key Responsibilities Own the GTM systems roadmap and translate business needs into scalable workflows Manage and ensure seamless integra...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days A company is looking for a Product Operations Lead.Key Responsibilities Act as the bridge between Product, Engineering, and customer-facing teams to align user needs with product priorities Lead...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 A company is looking for a Senior Client Success Manager to oversee key accounts and enhance client relationships.Key Responsibilities Oversee and execute campaigns for larger, strategic accounts...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 A company is looking for a Senior Associate, Business Operations.Key Responsibilities Partner with marketing, product, and business development teams to integrate customer performance insights in...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 A company is looking for a Senior Manager, Global Marketing Transformation & Operations.Key Responsibilities Define and champion the strategic roadmap for marketing transformation, enhancing effi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours A company is looking for a Senior Manager, Learning & Technology Operations & Compliance.Key Responsibilities Oversee the learning management system (Docebo), managing content governance and user...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days A company is looking for a Customer Retention Manager to lead a team focused on saving at-risk memberships and reducing churn.
Key Responsibilities Own team performance on retention KPIs and manag...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 Key Responsibilities Lead the planning and execution of multiple product launches, ensuring alignment across various functions Manage internal and external communications related to product laun...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 A company is looking for a Senior Associate, Operations.Key Responsibilities Oversee policy adherence, process improvement, and claims management Analyze operational trends and lead cross-functi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days A company is looking for a Claim Operations Manager, Revenue Cycle Ops.Key Responsibilities Manage a team responsible for health plan accounts receivable activities Monitor work queues and ensur...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 A company is looking for a Customer Success Manager to drive long-term success for strategic North American customers.Key Responsibilities Own a portfolio of multi-year customers, driving engagem...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 Key Responsibilities Drive and execute the vision for the Renewals team in the Enterprise Sales segment Ensure the team meets retention targets and delivers exceptional customer experiences Act...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 A company is looking for a Manager, Delivery Operations.Key Responsibilities Lead and develop the Production Manager team, hiring and mentoring high-performing individuals Drive operational exce...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 A company is looking for a Senior Customer Technical Program Manager for Data Center Quality and Sustaining activities.Key Responsibilities Lead and coordinate Data Center Quality and Sustaining ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
- serp_jobs.job_card.promoted
Enterprise Customer Success Manager
VirtualVocationsFort Wayne, Indiana, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Senior Product Operations Manager
VirtualVocationsFort Wayne, Indiana, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Senior Marketing Operations Manager
VirtualVocationsFort Wayne, Indiana, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Sales Operations Support Manager
VirtualVocationsFort Wayne, Indiana, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Senior Director of Business Operations
VirtualVocationsFort Wayne, Indiana, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Process Enablement Senior Manager
VirtualVocationsFort Wayne, Indiana, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Senior Manager GTM Technology
VirtualVocationsFort Wayne, Indiana, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Product Operations Lead
VirtualVocationsFort Wayne, Indiana, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Senior Client Success Manager
VirtualVocationsFort Wayne, Indiana, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Senior Associate, Business Operations
VirtualVocationsFort Wayne, Indiana, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
- serp_jobs.job_card.new
Senior Manager, Marketing Operations
VirtualVocationsFort Wayne, Indiana, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Senior Manager, Learning Operations
VirtualVocationsFort Wayne, Indiana, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Customer Retention Manager
VirtualVocationsFort Wayne, Indiana, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Senior Operations Manager
VirtualVocationsFort Wayne, Indiana, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Operations Senior Associate
VirtualVocationsFort Wayne, Indiana, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Revenue Cycle Operations Manager
VirtualVocationsFort Wayne, Indiana, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Customer Success Manager
VirtualVocationsFort Wayne, Indiana, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Senior Renewals Manager
VirtualVocationsFort Wayne, Indiana, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Delivery Operations Manager
VirtualVocationsFort Wayne, Indiana, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Senior Customer Technical Program Manager
VirtualVocationsFort Wayne, Indiana, United Statesserp_jobs.job_card.full_time