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Information Technology Support Technician

Information Technology Support Technician

Advantech USAIrvine, CA, US
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Overview

We are seeking a detail-oriented and customer-focused IT Support Technician to join our team. This entry-level role (0–2 years of experience) provides Level 1 help desk support to internal staff, assisting with system setups, troubleshooting basic technical issues, and ensuring an excellent customer service experience for all internal users.

Location : Irvine, CA – Onsite

Compensation : $24.00 – $28.00 per hour

Responsibilities

  • Answer incoming calls, emails, or chat requests for IT support and log all issues in the IT ticketing system.
  • Provide Level 1 troubleshooting and resolution for hardware, software, and network issues.
  • Assist with new user onboarding, including system setup, hardware configuration, and account creation.
  • Maintain accurate documentation of issues, solutions, and system configurations.
  • Escalate unresolved issues to higher-level IT staff as needed.
  • Support the setup and maintenance of desktops, laptops, printers, and other office equipment.
  • Handle printer-related issues, including setup, configuration, and clearing paper jams.
  • Deliver friendly, timely, and professional customer service to internal employees.
  • Follow IT policies, procedures, and security protocols.

Qualifications

  • High school diploma or equivalent required; Associate's degree or relevant technical training preferred.
  • 0–2 years of IT support or help desk experience (internships or school projects welcome).
  • Basic understanding of computer hardware, operating systems, and software applications.
  • Familiarity with Microsoft Windows, Office 365, and basic networking concepts.
  • Ability to quickly learn and adapt to new systems and technologies.
  • Strong customer service and communication skills.
  • Detail-oriented with strong problem-solving abilities.
  • Ability to prioritize and manage multiple tasks in a fast-paced environment.
  • Primarily on-site with potential for occasional remote support.
  • May require occasional lifting of equipment (up to 50 lbs).

    • About Advantech

    Founded in 1983, Advantech is a leader in providing trusted innovative embedded and automation products and solutions. Advantech offers comprehensive system integration, hardware, software, customer-centric design services, and global logistics support; all backed by industry-leading front and back-office e-business solutions. Advantech has always been an innovator in the development and manufacture of high-quality, high-performance computing platforms. We cooperate closely with our partners to help provide complete solutions for a wide array of applications across a diverse range of industries. To realize our corporate vision of Enabling an Intelligent Planet, Advantech will continue collaborating and partnering for Smart city & IoT Solutions.

    Work Authorization

    To conform to U.S. Government export regulations (ITAR), applicant must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8. U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State. More information can be found at https : / / www.pmddtc.state.gov / regulations_laws / itar.html

    EEO

    Advantech is proud to be an Equal Employment Opportunity employer. We accept applications directly from candidates only and will not be responsible for any recruiting agency fees absent a formal agreement.

    Additional Information

  • Seniority level : Associate
  • Employment type : Full-time
  • Job function : Information Technology and Administrative
  • Industries : Computer Hardware Manufacturing

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    Information Technology Technician • Irvine, CA, US