DGS - Technical Support Analyst 2 - Richmond VA

Role : DGS - Technical Support Analyst 2 Job ID - (777729)

Location : 101 North 14th Street Richmond, VA. 23219 Onsite

Job description : Top Technical Skills

• Helpdesk Support & Ticketing Systems

Proficient in evaluating, routing, prioritizing, and resolving technical issues using helpdesk platforms.

Hands-on experience with desktops, laptops, printers, AV equipment, and peripheral devices.

Skilled in managing desk phones, cell phones, and cellular connectivity, including troubleshooting and reconciliation.

Experience installing and configuring software applications across various systems.

Maintains accurate records of IT assets and supports inventory reconciliation.

Soft Skills & Professional Strengths

Strong ability to communicate technical information clearly to non-technical users across all staff levels.

Works effectively in team environments and supports colleagues as needed, including acting as a backup for key roles.

Capable of resolving issues independently and escalating appropriately when necessary.

Prepares weekly reports and maintains detailed documentation of support activities and procedures.

Provides training and guidance to end users and staff on IT systems and processes as needed.

Skill Matrix :

Telecommunications skills (POTS lines, VoIP, and cell)

Nice to have

A / V Systems Support

Nice to have

Helpdesk - Accurately log and resolve tickets. Serve as a point of contact. Escalate when necessary

Required

Years

Customer Oriented and Team Player

Required

Years

Computer diagnostics and remediation

Required

Years

Strong ability to effectively communicate

Required

Years

Additional duties as needed.

Required