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Hotel Front Desk Attendant
Hotel Front Desk AttendantSpringHill Suites by Marriott Kalispell • Kalispell, MT, US
Hotel Front Desk Attendant

Hotel Front Desk Attendant

SpringHill Suites by Marriott Kalispell • Kalispell, MT, US
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Job Description

Job Description

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!

Compensation : $18 hourly + Bonus

Responsibilities :

  • Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
  • Perform regular bookkeeping duties : make sure hotel guest information is current and correct
  • Handle customer complaints as necessary
  • Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
  • Work with the housekeeping staff to ensure rooms are ready for new guests

Qualifications :

  • Must have graduated high school, received a GED or equivalent
  • Working knowledge of Microsoft Office and reservation management systems
  • Comfortable taking telephone calls and mitigating stressful situations
  • 1+ year of hotel industry experience or related job preferred
  • Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills

    • About Company

    We invite you to join us at the SpringHill Suites by Marriott in beautiful Kalispell, MT. We are conveniently located just off of US Highway 93, south of Costco Wholesale. The SpringHill Suites Kalispell is an all-suite property that features spacious rooms 25% larger than traditional hotel rooms.

    We are a franchise Marriott hotel managed by a Montana-based company out of Butte, MT.

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    Front Desk Attendant • Kalispell, MT, US