Hardware Product Support EngineerTrenton Systems • Duluth, GA, US
Hardware Product Support Engineer
Trenton Systems • Duluth, GA, US
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionBachelor's Degree or equivalent experience 1-3 years of experience in computer test and support environment or equivalent Thorough knowledge of personal computers and operating systems Familiar with standard PC peripherals such as com-ports, parallel ports, hard disk drives and controllers, video controllers, network interfaces, keyboard & mouse controllers – as well as associated cables, power supplies and backplanes Experience troubleshooting all aspects of PC operation – from problems turning on the initial display to hardware & configuration-related aspects of system operation Will acquire thorough knowledge of all released Trenton Systems products, including capabilities and limitations Ability to learn new computer-related technologies and how they are tested / verified within the computer system Understand / able to learn how to use test equipment such as oscilloscopes, multi-meters, logic analyzers, thermal chambers, etc., in a lab environment targeted at computer testing and validation Seniority level : Entry level Employment type : Full-time Job function : Information Technology Industries : Computer Hardware Manufacturing
Overview
Join to apply for the Hardware Product Support Engineer role at Trenton Systems
The Product Support Engineer provides technical support and information on Trenton products and their expected performance in response to customer calls and inquiries, and other duties as assigned. Executes the necessary tests required to qualify new Trenton products throughout the engineering design phase and other test duties as required. The Test Engineer will strive to satisfy the needs of customers, both internal and external, with on-time delivery and continuous improvement in quality, products, and services.
Responsibilities
- Provide direct phone & e-mail support for Trenton customers & potential customers
- Record specific customer information for each technical support call using an appropriate database
- Assist users in troubleshooting over the phone & via e-mail - providing expertise, along with BIOS & driver files to solve problems and reduce unnecessary RMAs
- Inform Product Support Engineering Manager about anomalies that require engineering investigation and correction in manufacturing processing
- Under supervision of Product Support Engineering Manager, configure systems to duplicate & troubleshoot customer problems
- May contact other manufacturers' support departments to help uninformed / unskilled Trenton customers
- May support Engineering design and development efforts
- Under supervision of Product Support Engineering Manager or Product Support Engineering Lead, perform required testing on Trenton products currently in development
- Create test reports to define the performance of products currently in development
- Escalate failures found during product development testing to appropriate engineer(s), Product Support Engineering Manager and Product Support Engineering Lead
- Identify improvements in efficiency of processes and services and provide input to the continuous improvement team
- Identify and manage risk in products, processes, and environment
Requirements
Seniorities & Employment
Referrals increase your chances of interviewing at Trenton Systems.
Get notified about new Product Support Engineer jobs in Duluth, GA
J-18808-Ljbffr
serp_jobs.job_alerts.create_a_job
Hardware Engineer • Duluth, GA, US
Job_description.internal_linking.related_jobs
Lead the US team in developing existing product updates and new product introductions to meet the strategic goals of the company.
Research and incorporate industry and market trends, competitive pos...serp_jobs.internal_linking.show_more
Select how often (in days) to receive an alert : .Job title : Product Support Engineer.Job family : Project & Site Management.
Business area : Pulp & Power.Contract location : Alpharetta, GA, US.L...serp_jobs.internal_linking.show_more The Product Support Engineer provides technical support and information on Trenton products and their expected performance in response to customer calls and inquiries.
Executes tests required to qua...serp_jobs.internal_linking.show_more 
Arsenale is reimagining industry for the neo-industrial age — building a new production infrastructure grounded in biology, intelligence, and regeneration.
Our proprietary platform unites prec...serp_jobs.internal_linking.show_more
A company is looking for a Software Engineer (Prototype) in Innovation R&D.Key Responsibilities Develop prototypes, models, and simulators while collaborating with various stakeholders Write cle...serp_jobs.internal_linking.show_more A company is looking for a Production Support Engineer - Healthcare SaaS & Linux Systems.Key Responsibilities : Provide hands-on support for clinical platforms, focusing on Linux-based systems and...serp_jobs.internal_linking.show_more A company is looking for a Technical Product Owner to support their Authorizations technology team.Key Responsibilities Represent business needs and ensure engineering teams understand product fu...serp_jobs.internal_linking.show_more A company is looking for a Product Owner - Clinical AI.Key Responsibilities Own and manage the product backlog to align with product strategy and roadmap Translate business needs into product re...serp_jobs.internal_linking.show_more 
Associate Product Support Engineer.The Product Support Engineering team assists customers and internal teams with technical issues related to B&R's products.
They bridge development teams and en...serp_jobs.internal_linking.show_more A company is looking for a Lead Product Engineer.Key Responsibilities Design, develop, and deploy full-stack web applications using modern technologies Collaborate with product managers and desi...serp_jobs.internal_linking.show_more A company is looking for a Product Design Engineer for the Fans Portfolio.Key Responsibilities Lead the design and development of ceiling fans, integrating motor technologies and smart home conne...serp_jobs.internal_linking.show_more A company is looking for a Mobile Product Owner.Key Responsibilities : Own mobile product quality strategy and testing frameworks, leading automated regression testing for iOS and Android Archite...serp_jobs.internal_linking.show_more A company is looking for a Product Owner - HRIS Integration Platform.Key Responsibilities Refine and implement product vision through actionable backlog items Author and manage detailed user sto...serp_jobs.internal_linking.show_more A company is looking for a Customer Engineer specializing in AI-Powered Business Apps and Automation (Power Platform).Key Responsibilities Deliver workshops and training on Power Pages, Power Aut...serp_jobs.internal_linking.show_more A company is looking for a Product Owner - DevSecOps.Key Responsibilities Enhance daily product releases by understanding the current state of DevOps and utilizing various technologies Create YA...serp_jobs.internal_linking.show_more A company is looking for a Product Engineer - Workflows.Key Responsibilities Build and own products and features from inception to deployment Engage with users to gather feedback and iterate on ...serp_jobs.internal_linking.show_more 
Welcome to AT-PAC! We are pleased to have you as part of our team and hope you will find your employment both challenging and rewarding.
AT-PAC is a world-leading scaffolding manufacturer and suppli...serp_jobs.internal_linking.show_more A company is looking for a Full-Stack Staff Product Engineer.Key Responsibilities Design and implement end-to-end features across the stack Make architectural decisions that influence the entire...serp_jobs.internal_linking.show_more
Product development engineer
Prime Global Products, Inc. • Ball Ground, GA, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Product Support Engineer
Andritz AG • Alpharetta, GA, US
serp_jobs.job_card.permanent
serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
Product Support Engineer
Trenton Systems • Duluth, GA, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
Hardware Engineer
Arsenale Bioyards • Atlanta, GA, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Software Engineer (Prototype)
VirtualVocations • Lawrenceville, Georgia, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
Production Support Engineer
VirtualVocations • Lawrenceville, Georgia, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Technical Product Owner
VirtualVocations • Decatur, Georgia, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Product Owner - Clinical AI
VirtualVocations • Lawrenceville, Georgia, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
Associate Product Support Engineer
ABB Inc. • Alpharetta, GA, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
Lead Product Engineer
VirtualVocations • Lawrenceville, Georgia, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
Product Design Engineer
VirtualVocations • Lawrenceville, Georgia, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Mobile Product Owner
VirtualVocations • Lawrenceville, Georgia, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Product Owner - HRIS Integration
VirtualVocations • Lawrenceville, Georgia, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Customer Engineer - Power Platform
VirtualVocations • Lawrenceville, Georgia, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
Product Owner - DevSecOps
VirtualVocations • Lawrenceville, Georgia, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
Product Engineer
VirtualVocations • Decatur, Georgia, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Product Engineer
Doka GmbH • Roswell, GA, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
Full-Stack Product Engineer
VirtualVocations • Lawrenceville, Georgia, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new