Field Supervisor & Trainer

Job Description

Job Description

About You :

You are a detail-oriented, servant leader that is energized by guiding and developing others to find success in their careers. As an experienced Plumbing Service Technician, you still enjoy the job but find even greater satisfaction in mentoring, coaching, and assisting the next generation of up-and-coming technicians to deliver consistent, top-quality service. You are an effective communicator, natural problem solver, and fundamentally a teacher in your approach to bringing order to chaos, efficiency to situations with multiple moving parts, and helping others to deliver extraordinary results.

If this sounds like you, and you take pride in holding a higher standard, taking ownership of your decisions, and bringing smiles to others, there’s a good chance you could be a fit as a Barker & Sons Field Supervisor & Trainer.

About the Role :

Barker & Sons is looking for a collaborative, highly competent, seasoned leader ready to mentor and help grow our team of high-performing field technicians. The Field Supervisor & Trainer is a member of our Operations Team and is accountable for assisting our Service Manager with technical training, quality control, field operations oversight, training, mentoring, and the overall success of our plumbing technicians. This role drives effective, high-quality, profitable daily operations through field mentorship, training, process improvement, and coaching on what right looks like and how to replicate it.

Compensation :

$75,000 - $85,000 yearly

Responsibilities :

• Assist the Service Manager in leadership, management, and accountability of Field Technicians to include weekly 1 : 1s, ride-a-longs, and ongoing communication with Field Technicians.
• Train Field Technicians on technical skills, company processes and procedures, safety rules and regulations, and quality expectations.
• Lead company Quality Assurance program and ensure service quality standards are met or exceeded.
• Monitor the performance of Field Technicians and advise them on how to improve.
• Conduct training with Field Technicians to continually enhance their service delivery.
• Assist the Service Manager in conducting ride-a-longs and debriefs with Field Technicians to improve and / or reinforce behaviors.
• Review curbside feedback and option sheets with Field Technicians.
• Maintain Plumbing technical competencies.
• Work alongside technicians and dispatch to ensure the overall success of the department.
• Actively participate in and / or lead training and meetings.
• Assist Field Technicians with troubleshooting customer concerns and ensuring the highest levels of satisfaction.
• Assist in onboarding new Field Technicians.

Qualifications : Required :

Preferred :

Desired :

About Company

Barker and Sons Plumbing is a dedicated team of professionals that’s been serving Orange County since 1983. We’ve grown by hiring the best professional plumbers and making life easy for them. We take great care of them, they love their jobs, and our customers love us for it. Using the latest technology, we provide a complete range of plumbing, drain, and sewer services and do the job right. “We do great work…because we’ve got great people.”