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Software Engineer II

Software Engineer II

TalkdeskDurham, NC, US
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At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. We give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences.

We are recognized as a cloud contact center leader by Gartner and Forrester. With funding and growth in the industry, Talkdesk invites you to be part of a legacy focused on transformational growth.

At Talkdesk, we embrace FAST , our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST : Focus + Accountability + Speed = Talkdesker

  • Focus : Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
  • Accountability : Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
  • Speed : Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward.
  • Talkdesker : YOU!

Job Responsibilities

  • Design and build cloud-native services with a strong emphasis on resilience, fault tolerance, and observability.
  • Collaborate with team members and cross-functional teams, including software engineers, product managers, and business stakeholders, to deliver a reliable, scalable service with high quality.
  • Ensure alignment with the technical design and the overall technology roadmap while adopting best practices effectively and independently.
  • Good communication skills, maintaining clear and effective interaction with team members and stakeholders.
  • Show dedication to your work and exhibit a strong potential for professional growth and development.
  • Qualifications

  • Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
  • Strong development experience in Java, C++, C#, or similar OO languages.
  • Prior experience with data platforms and / or AI services is highly desirable.
  • This position is ideal for a driven individual with a strong can-do attitude and a commitment to continuous learning and improvement.
  • Pay Transparency

  • Pay Range (Base Pay) : $125,000 - $187,000
  • Other Types of Pay : Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.
  • Health Insurance : Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).
  • Retirement Benefits : 401(k) plan
  • Paid Time Off : Talkdesk offers an uncapped paid time off program, subject to manager approval and consistent with business needs.
  • Paid Holidays : Talkdesk offers 14 paid holidays each year.
  • Paid Sick Leave : Employees have uncapped paid time off, subject to manager approval and consistent with business needs.
  • Method of Application : Apply online.
  • Application Window : The application window is expected to close at least 10 days from the posting date.
  • Work Environment and Physical Requirements : Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.).

    Contact : All questions or concerns about this posting should be directed to the Talent team at People.Support@talkdesk.com.

    Note : The remaining content contained in the original input includes duplicated sections and extraneous context that does not affect the essential job requirements. This refined version preserves the core responsibilities and qualifications for the role.

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