Commercial Real Estate Client Relationship Manager

Job Description

ABOUT US

Lake Washington Partners is driven by a mission to build one of the US’s great real estate portfolios. Co-founded by brothers Jordan and Jeremy Lott in 2006, our portfolio spans 11.6M square feet and 49 buildings across 10 states including urban and suburban office buildings, diverse industrial properties, and multi-family apartments under our Refound Residential brand. Each of our properties is a testament to our commitment to quality, efficiency, and long-term success.

We are a private, family-owned company guided by respect, honesty, integrity, collaboration, and longevity. These core values guide every decision we make and relationship we build. We believe greatness comes from the right blend of financial success, operational excellence, and social responsibility because our actions impact not just our investors and employees, but the broader community around us. That’s why we drive to be not only good at what we do, but good for those we serve.

POSITION SUMMARY

The Client Relationship Manager will lead cross-functional initiatives aimed at enhancing the customer experience for one of our firm’s key industrial clients. This role is dedicated to breaking down organizational silos and building alignment across teams—including construction management, property management, facilities, engineering, asset management, and accounting—to improve processes, strengthen communication, and deliver consistent, high-quality service.

The ideal candidate combines exceptional project management skills with a collaborative mindset, excellent communication abilities, and a proven track record of driving organizational change. This leader will also play a key role in developing talent, establishing best practices, assessing which services are best delivered in-house or through outsourced partnerships, and leveraging technology solutions to streamline operations and enhance client service.

DUTIES & RESPONSIBIILTIES

\t Strategic Program Leadership

• Lead the design and execution of a cross-functional program focused on improving client satisfaction, operational efficiency, and service delivery.
• Translate high-level objectives into actionable project plans with measurable outcomes, timelines, and milestones.
• Establish frameworks to track progress, measure success, and continuously refine processes.

\t Cross-Functional Team & People Leadership

\t Client & Stakeholder Engagement

\t Process Improvement & Best Practices

\t Change Management & Communication

EDUCATION & / OR EXPERIENCE

JOB SKILLS & ABILITIES

Reports to : Director of Asset Management

Department : Asset Management

FLSA Status : Exempt

Position Location : Bellevue, WA

Salary Range : $125,000 -$165,000, depending on experience.

Bonus : Eligible for an annual discretionary bonus.

Benefits :

Applicants must successfully pass a drug test and background check, which will be conducted in accordance with applicable state and local laws.